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Accounts Executive

Company: Creative Drive
Location: San Jose
Posted on: October 19, 2020

Job Description:

Accounts Executive Job Locations CR-San Jose Posted Date 6 hours ago(10/12/2020 12:15 PM) ID 2020-2020 of Openings 1 Department Other Overview Serve as the primary relationship owner for an assigned top client account, with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans, content strategy and annual plan. Work closely with the client to identify needs including content approval workflows and consult on best practices for client solutions.Daily follow up on the projects and services given by The Agency to the client. Responsibilities Handle all communication with the client. Coordinate interdisciplinary internal teams (social media, paid media, audiovisual, creativity, design, QA and development) in order to create, execute and measure digital communication campaigns according to the account needs. Prepare and deliver effective client presentations, including stakeholders at all levels of the organization. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content creation and its strategy. Identify business opportunities and notify them to the CreativeDrive Team. Track in a daily basis the KPI's and and take action when it is necessary. Keep an updated status of the brand --/ account projects, manage resources and identify blockers to avoid delays on the deadlines. Support and control the billing process of the client. Verify that all the communication efforts respond to the brand guidelines. Qualifications 3 years experience in Customer Success and/or Account Management. Graduate on Advertising, Public Relations, Journalism or Business Administration (Marketing). Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations. Project management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks. Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations. Knowledge on strategy and content generation on digital channels. Soft skills: Ownership and accountability. Been able to work under pressure with resilience. Teamwork. Proactive. Problem solving skills. Active listening. Interpreting Data to determine the scope of problems. Costumer Focus. Negotiation skills. Public speaking skills. Storytelling skills. Education: Graduate on Advertising, Public Relations, Journalism or Business Administration (Marketing). Languages: At least 80% English spoken and written. 3 years experience in Customer Success and/or Account Management. Graduate on Advertising, Public Relations, Journalism or Business Administration (Marketing). Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations. Project management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks. Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations. Knowledge on strategy and content generation on digital channels. Soft skills: Ownership and accountability. Been able to work under pressure with resilience. Teamwork. Proactive. Problem solving skills. Active listening. Interpreting Data to determine the scope of problems. Costumer Focus. Negotiation skills. Public speaking skills. Storytelling skills. Education: Graduate on Advertising, Public Relations, Journalism or Business Administration (Marketing). Languages: At least 80% English spoken and written.

Keywords: Creative Drive, San Jose , Accounts Executive, Other , San Jose, California

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