SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Service Account Rep

Company: Andersen Corporation
Location: San Jose
Posted on: October 19, 2020

Job Description:

Description

There is something meaningfully different about Andersen. A key to the company’s enduring success is our sincere and thorough effort to do the right thing for customers, for employees, for the community and for the environment.

PURPOSE: Responsible for planning, coordinating, promoting, controlling, and managing all field service activities and contracted personnel within an assigned territory to meet or exceed customer satisfaction, sales, channel, and financial goals. Encourage and promote the long-term use of Andersen products and services. Encourage and promote channel services to sustain and grow sales in their market.

Location is flexible. Open to San Jose, Gilroy, Salinas, Santa Cruz, Oakland, and Fremont (or within that general area).

PRIMARY RESPONSIBILITIES:

Recruits and manages a strong network of highly qualified independent contractors, and develops service contingency plans when necessary.Ensures quality and cost effective service to customers while balancing territory fluctuations in workload.Negotiates and establishes supplier contracts and monitors for compliance.

Develops and executes annual territory operating plans that are responsive to situation specific territory service issues and objectives. Monitors and controls territory service activities. Updates plans to reflect service level trends, variations, or unexpected events.Develops joint business plans with sales, service provider contractors, and dealer service network participants on an annual basis with quarterly follow up.

Develops, facilitates, and conducts specific training programs for all channel members (DSN), suppliers, and others as required, to ensure high customer satisfaction and satisfy Andersen’s corporate strategies.

Maintains strong channel relationships through networking activities and establishes appropriate visibility for service programs, such as Circle of Excellence, Dealer Service Network, and inside distributor service coordinator training programs.

Evaluates service provider performance, including post inspection, developing and implementing performance improvement plans, and/or taking corrective actions as needed.Ensures appropriate response times, consistency of service levels, compliance with AW policies, procedures and customer satisfaction objectives.Assists independent contractors in the development of their businesses to ensure quality performance and efficiency.

Enforces warranty compliance.Communicates and disseminates warranty policy information.

Monitors and documents product performance.Communicates with responsible service support personnel on issues outstanding or product failure trends.

Coordinates resolution of service-related problems with channel, including but not limited to, builders, architects, retailers, distributors, and homeowners.

Negotiates and authorizes financial restitution or other service solutions to service claims.

Administers and monitors defective material and damaged product programs within territory.

Monitors and analyzes territory inventory levels, to ensure appropriate levels and turns.

Advises concerned parties regarding technical product information and performance to minimize litigation and financial exposure.

Develops and manages territory expense budgets.

Performs repairs and physical inspections in situations where use of service providers is not appropriate, cost effective, or available.

Controls costs by developing and managing an appropriate personal expense budget.

Maintains professional and technical knowledge through informal and formal continuing education opportunities.

Provides a service presence at local industry-related conferences and shows.

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We are committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package, including, but not limited to:

Medical/Dental/Vision/Life Insurance

Health Savings Account contributions

Paid holidays plus PTO

401(k) plan contributions

Professional development and tuition reimbursement opportunities

A culture that supports work-life balance

An environment where collaboration is key

Volunteer opportunities – on company time

Environmentally conscious business decisions

8,000+ employees and career opportunities nationwide

Work van/vehicle

Cell phone stipend

Internet stipend

Competitive Pay starting at $65K

Qualifications

Bachelor’s degree or equivalent experience preferred

3-10 years’ experience in one or more of the following areas: construction management, customer service management, property management, sales management project management, process engineering or experience in the insurance industry.

Keywords: Andersen Corporation, San Jose , Service Account Rep, Other , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver with DoorDash - No Car Needed! Save Gas with a Bike or Scooter
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to hungry
Company: Doordash
Location: West Sacramento
Posted on: 10/26/2020

Personal shopper – get paid to grocery shop
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: West Sacramento
Posted on: 10/26/2020

Great Customer Service - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it amp quot s totally flexible around your schedule. You decide when and how much you drive. What you (more...)
Company: Uber
Location: West Sacramento
Posted on: 10/26/2020


Machine Learning Engineer - West Sacramento, CA
Description: Job DescriptionJoin Hired and find your dream job as a Machine Learning Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. (more...)
Company: Hired
Location: West Sacramento
Posted on: 10/26/2020

MERCHANDISING
Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: West Sacramento
Posted on: 10/26/2020

Delivery Driver / Courier
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to hungry
Company: Doordash
Location: West Sacramento
Posted on: 10/26/2020

Warehouse Power equipment Operator
Description: Position Description br This role may be required to drive powered equipment, however no experience is required as we provide training on-site. br br Starting Base Pay: 16.25 br Walmart is rolling (more...)
Company: Walmart
Location: West Sacramento
Posted on: 10/26/2020

Customer Service Focused - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it amp quot s totally flexible around your schedule. You decide when and how much you drive. What you (more...)
Company: Uber
Location: West Sacramento
Posted on: 10/26/2020

General Dentist- SIGN ON BONUS AND LOAN REPAYMENT AVAILABLE
Description: JOB TITLE: General Dentist REPORTS TO: Lead Dentist/Regional Dental Director FLSA: Exempt JOB SUMMARY: The General Dentist, reporting to the Lead Dentist or Regional Dental Director, provides general (more...)
Company: Advantage Dental
Location: West Sacramento
Posted on: 10/26/2020

Licensed Psychologist- 80/Hr- Sacramento, CA
Description: Job Summary-Licensed Psychologist Correctional facility in Sacramento, CA is looking for a Psychologist to start immediately. The position will be for a 6 month
Company: Astrya Global
Location: West Sacramento
Posted on: 10/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds