SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

SR\Principal, Customer Quality Engineer

Company: Micron Technology
Location: San Jose
Posted on: September 17, 2020

Job Description:

Micron Technology’s goal is to transform how the world uses the information to enrich life. Our dedication to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global technology leader. This means conducting business with integrity, accountability, and teamwork while supporting our global community.

Are you looking for a job where you can make a difference? Does technology and working directly with customers excite you?

Good! We are hiring.

As a Global Quality (GQ) Customer Mapped Quality Experience Engineer (CMQE) at Micron Technology, Inc., you are the voice of the customer for Quality. You will be the key customer-facing contact to manage your Customers’ Quality requirements so that Micron is able to deliver an extraordinary Customer Quality Experience. You are accountable for the customer’s product quality and reliability and identifying plans to bring Micron to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best of breed standards internally. You will interact regularly with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and cultivate customer relationships.

Key responsibilities:

Be the voice of the customer for quality within Micron

Provide technical or operational quality issue resolution support to customers

Lead critical customer improvements/projects/initiatives that can improve quality and customer satisfaction

Ensure customer requirements are reflected in Processes, Procedures & Standards

Drive quality-related proactive and reactive communication

Track, update & close all customer action items (AI) on time

Work closely with the customer to resolve their key care-about

Lead scorecard tracking and improvements

Manage, schedule and lead quality engagements

Communicate/track and close customer quality processes requirements

Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements

Work closely with internal teams on the 8D problem-solving process to prevent reoccurrences

Manage customer quality issues - timely containment, communication and resolution in customer manufacturing environments

CMQE Performance & Behavior Expectations

Demonstrates leadership, proactiveness, assertiveness and accountability

Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success

Team leadership- influencing, relationship building, customer focus, efficiency, excellent interpersonal skills, and self- development

Ability to communicate at various levels including executives

The ability and willingness to travel when required; travel required (about 10%)

Education:

Required:

Master’s Degree or higher in Engineering: Physics, Material Sciences, Computer Science, Electrical or Electronics Engineering, or related field of study

Experience

Required

Qualifications

3+ years’ total experience in the following:

Customer-facing technical engineering role in Quality, Field Applications or Technical Sales Engineering AND SSD Design, Product or Test Engineering

You will have:

Strong knowledge of SSD design, product, test, system, or applications

W orking knowledge of modern storage architecture and interfaces (NVMe, SATA)

S SD troubleshooting and failure analysis experience

H ands-on experience with SSD testing

Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals, customer management experience

Excellent English verbal, written communication skills, and presentation skills

Must demonstrate proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills

The ability to work under tight timeframes, prioritize competing activities and aim for results is a must

The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements

About Us:

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

Micron Benefits Include: Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law. This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords: San Jose || California (US-CA) || United States (US) || Quality || Experienced || Regular || Engineering || #LI-MW1 || Tier 4 ||

Upload your resume and immediately see jobs for you!

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: Quality Engineer, Semiconductor, Engineer, Manufacturing Engineer, Engineering, Science, Quality

Keywords: Micron Technology, San Jose , SR\Principal, Customer Quality Engineer, Other , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: West Sacramento
Posted on: 09/21/2020

Amazon Workforce Staffing: Seasonal Part-Time Warehouse Team Member - $500 Sign-On Bonus
Description: Seasonal Part-time Warehouse Team Member 500 sign-on bonusHourly pay rate: Earn 15.50- 18.50/hr , plus benefits and a 500 bonus The base pay for this role is 15.00/hr. We are offering temporary (more...)
Company: Amazon Workforce Staffing
Location: West Sacramento
Posted on: 09/21/2020

Delivery Driver - Earn $16.00 - $17.25++/hr
Description: Job DescriptionLocation : DSR6 2400 McClellan Park Drive McClellan,CA,95838 16.00 - 17.25hr Amazon Delivery Service Partners are seeking bright, motivated, hardworking individuals to fill Contracted (more...)
Company: Amazon Contracted Delivery Partners
Location: West Sacramento
Posted on: 09/21/2020


Deliver with Uber on your Fall schedule
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: West Sacramento
Posted on: 09/21/2020

Warehouse Attendant (Multiple Shifts Available) (Earn up to $17.75/hr) - With$1000 Sign-on Bonus
Description: Seasonal Full-time Warehouse Team Member - 1,000 Sign-On Bonus Hourly pay rate: Earn 16.75 - 17.75 per hour or more, plus benefits and a 1,000 sign-on bonus. Limited-time opportunity. Shifts: (more...)
Company: 8162
Location: Watsonville
Posted on: 09/21/2020

Deliver with Uber Eats this Fall
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: West Sacramento
Posted on: 09/21/2020

Amazon Warehousing Worker (Full-Time) - with Sign-on Bonus! - Earn up to $17.75/hr
Description: Seasonal Full-time Warehouse Team Member - 1,000 Sign-On Bonus Hourly pay rate: Earn 16.75 - 17.75 per hour or more, plus benefits and a 1,000 sign-on bonus. Limited-time opportunity. Shifts: (more...)
Company: Amazon
Location: Watsonville
Posted on: 09/21/2020

Amazon Picker/Packer (Flexible Part-Time)
Description: Warehouse/Shopper Team Member Part-Time, Flexible Hours Shifts: Morning, Day, Evening, Weekend Flexible Shift Requirements All flexible shift associates will start on a standard training (more...)
Company: 8162
Location: Watsonville
Posted on: 09/21/2020

Amazon Warehouse Attendant (Part-Time) - Flexible-Hours
Description: Warehouse/Shopper Team Member Part-Time, Flexible Hours Shifts: Morning, Day, Evening, Weekend Flexible Shift Requirements All flexible shift associates will start on a standard training (more...)
Company: 8162
Location: Watsonville
Posted on: 09/21/2020

Full Time Entry Level Immediate Hire
Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility is to supply specialized guidance to our current (more...)
Company: Tima
Location: West Sacramento
Posted on: 09/21/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds