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Director of Revenue Operations

Company: ERGO
Location: San Jose
Posted on: September 15, 2020

Job Description:

We’re Eargo and we’re on a mission to disrupt and transform the hearing health industry. We’re looking for those passionate individuals who jump out of bed in the morning dreaming of new ways to improve the lives of our customers. We’re tech geeks and dreamers. We believe that every voice is unique and every idea is worth talking about. Moreover, we believe in passion and having fun. Because it takes passion to change the world and if you have passion in what you’re doing, you naturally have fun doing it.

Over 48 million Americans currently experience hearing loss and 80% of them do nothing about it. Their denial has many different shades, but more often than not it’s related to social stigma. We at Eargo exist to give people their hearing without the social stigma so that they can go on being the cool person they are. That’s why we get out of bed in the morning and we take that seriously. And we’re looking for some great minds to join us on our journey.

THE ROLE

Eargo is looking for a Director of Revenue Operations who has a proven track record of delivering results in a high growth environment and a passion for building automated solutions for complex business transactions. In this role, you will set the strategic vision for the Order to Cash function at Eargo, partnering closely with senior leadership in our Finance, Supply Chain, Sales and Software teams. You’ll build the process, team, and infrastructure to ensure integration of operations across Logistics, Claims, and Revenue.

The Responsibilities Oversee and build the revenue operations strategy and framework, to ensure accurate and automated transactions that facilitate the timely reconciliation of order to cash-payments.

Collaborate with key business partners to develop scalable reconciliation system(s) and process that will provide complete, timely, and accurate reporting of all revenue and related transactions.

Develop key policies and procedures around existing and future processes that will allow for transparency, efficiency, and scalability with a focus on controls.

Identify, scope and drive critical projects to enhance the order-to-cash process, responsible for all activity from receipt of order in SFDC to receipt of payment and process refunds from trial.

Partner with key business leaders to develop various processes and controls around data management, systems, and reporting requirements to ensure SOX 404 compliance.

Lead, grow, and develop existing team to support business requirements as well as the overall growth of the company.

Partner with Software/BI teams to build infrastructure and automate processes, ensuring detailed end to end data flow between interconnected systems (SFDC & NetSuite).

Lead projects in multiple domains and provide project, operational and business support to management.

Contribute to ad hoc projects (M&A, new accounting pronouncements, etc.) and grow with the business.

The Qualifications B.A. or B.S. Degree in Finance/Accounting/Business Administration/Engineering, or a related field.

MBA or related degree a plus.

7-10+ years of progressive business process improvement, accounting, finance, and/or process redesign and automation experience.

Strong understanding and knowledge of operational accounting and finance functions, business process, and systems.

Maintains the highest performance standards for him/herself and their team; passion for automation and continuous improvement.

Demonstrates strong interpersonal, written and oral communication skills.

Highly collaborative individual that excels at developing working relationships, building consensus and fostering trust and collaboration at all levels.

Knowledge of healthcare and Insurance billing/refund process a strong plus.

Eargo is an Equal Opportunity Employer committed to hiring a diverse workforce. All employment is decided upon the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We offer a competitive compensation and benefits package including stock options.

Keywords: ERGO, San Jose , Director of Revenue Operations, Other , San Jose, California

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