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Customer Reference Specialist - Contractor

Company: 8x8 Inc.
Location: San Jose
Posted on: December 5, 2019

Job Description:

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit ***********, or follow 8x8 on LinkedIn, Twitter, and Facebook. Role Overview: At 8x8, we hold our customers in the highest esteem as they are the lifeblood of our company success. We are searching for a passionate customer and advocacy-focused professional to join our customer marketing team to support our sales reference program. The customer reference specialist is a pivotal within the customer reference team. This role is highly visible and cross-functional, requiring regular communication with our sales and customer success team members. This position will work with a wide range of customers from CxOs to telecom specialists. In this role as a customer reference specialist, you will support sales requests and proactively recruit customers to become advocates. You must be team oriented and have a 'can do' attitude and be comfortable working in fast paced, team-oriented environment. Responsibilities include but are not limited to: Manage our sales reference fulfillment process via Reference View Serve as a customer reference concierge to sales, expertly matching customer references with prospects to help close deals Ensure Reference View customer database cleanliness by keeping data current and accurate Maintain accountability for the enablement of sales teams in the use of customer reference materials and processes Develop and advance great relationships with internal and external customers Qualifications: 2+ years experience working in a customer reference group or related discipline Understanding of Sales and Customer Success interrelations Strong time management skills and operational discipline Able to manage numerous projects simultaneously Able to react promptly to ad hoc requests Experience with Reference View and Salesforce a plus Customer first mentality Clear and direct communicator - Comfortable communicating with both internal and external customers College degree (or equivalent experience) is preferred Traits The ideal candidate is results oriented, passion about customer reference Highly collaborative you recognize the value of teamwork Self-aware you aren't complacent when it comes to personal growth; you're receptive to feedback and eager to grow Brave, adaptable, calm under pressure you're unafraid to operate in high-pressure, chaotic situations Outstanding interpersonal, verbal, and written communication skills with an outgoing personality #LI-EK18x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English - Espaol.View the Right to Work Poster in English - Espaol. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include Reasonable Accommodation in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.

Keywords: 8x8 Inc., San Jose , Customer Reference Specialist - Contractor, Other , San Jose, California

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