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Senior PC Desktop Support

Company: Skyworks
Location: San Jose
Posted on: September 16, 2018

Job Description:

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. Our work culture values diversity, social responsibility, open communication, mutual trust and respect. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates. Requisition ID: 48726 Senior PC Desktop Support

Job Responsibilities

  • PC hardware imaging, PC end user setup and PC network connectivity.
  • Resolving help ticket service requests both locally and globally.
  • Troubleshooting technical and non-technical issues.
  • Data center hardware, network and telephony support.
  • System backups and offsite storage management.
  • Adhere to all IT hardware, software and communication standards.
  • Communicate effectively our electronic resources policy.
  • Maintain cyber security software per IT corporate standards.
  • Promote our Phishme education campaign.
  • Document and maintain a strategic site plan, data center inventory, contract information and risk mitigation plan. Typical daily work activities include:
    • Prioritize incident, service request and track unit of work support activity.
    • Troubleshooting PC related issues and addressing cyber security request.
    • Support onsite customer visits with network connectivity and printing as needed.
    • Ensure backups are completed successfully and offsite Iron Mountain storage.
    • Virtual hardware, network and telephony support as needed.
    • New hire orientation, termination and PC hardware distribution and asset collection.
    • Support printer issues, wireless connectivity and conference room projectors.
    • Communicate technical issues in a user friendly manner.
    • Resourceful in supporting the user community with IT related challenges. Qualifications:
      • 2 or more years' experience in end user computing support required.
      • Associate degree or higher in IT required. HS diploma required.
      • Solid understanding of:
        • Microsoft OS 7 & 10, Microsoft Office 2010, 2016 and Office 365.
        • Microsoft Exchange 2013, Lync and Skype for Business.
        • Microsoft System Center Configuration Manager (SCCM).
        • PC imaging and Microsoft OS/Office upgrades.
        • PC cyber security software solutions.
        • Remote PC connectivity solutions and remote desktop support.
        • Active directory pertaining to user account creation, security and distribution groups.
        • Basic understanding of:
          • Mobile device setup and configuration.
          • Conference room projectors and flat screen connectivity.
          • Backup software and tape library hardware troubleshooting
          • Must have:
            • Excellent oral, written and interpersonal communication skills.
            • Ability to work independently and resourceful in searching for online solutions to issues.
            • Team philosophy attitude, process oriented and metric performance driven. #LI-AP1

              Skyworks is proud to be an equal opportunity employer supporting diversity in the workplace.

              Keywords: Skyworks, San Jose , Senior PC Desktop Support, IT / Software / Systems , San Jose, California

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