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Web Strategist

Company: Internal Revenue Service
Location: San Jose
Posted on: June 10, 2024

Job Description:



Duties

WHAT IS THE ONLINE SERVICES DIVISION?

A description of the business units can be found at:



The following are the duties of this position at the full working level.


  • Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
  • Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
  • Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
  • Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
  • Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner.




    Requirements
    Conditions of Employment




    • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))








      Qualifications

      Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.



      You must meet the following requirements by the closing date of this announcement:



      SPECIALIZED EXPERIENCE: GS-13

      To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Using analytical and evaluative methods to analyze facts, draw conclusions, and recommend solutions to problems that often apply to websites and initiatives with multiple stakeholders. Experience developing, implementing and managing enterprise-wide digital technology plans and programs, including managing web development and design, editorial, information architecture, data transparency, social media and digital technologies in order to present Agency information to the public. Experience consulting, evaluating and making recommendations to improve the use of digital technology. Experience with project management principles and processes and the ability to coordinate effectively with partners from other areas of expertise in order to present Agency information online in the most effective, factual, and user-friendly manner. Experience with emerging media and digital policies, products and technologies and their use in order to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring web projects from conception to launch. Experience with plain language standards, editorial techniques and web communication principals to write and edit complex topics for the general public to consume on a digital platform. Experience with oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, to effectively communicate proposals to partners across the organization.



      For more information on qualifications please refer to .



      Education

      For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.



      A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .



      FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.



      Additional information


      • Subject to a 1-year probationary period (unless already completed).
      • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

      • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

      • This is a bargaining unit position.
      • Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m
      • Alternative work schedule, staggered work hours or telework may be available.
      • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.



        • Relocation expenses - No
        • Obtain and use a Government-issued charge card for business-related travel.
        • Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

          Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.






        • Benefits



          A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .






          Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.







          Required Documents


          The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.



        • Online Application - Questionnaire
        • Education - See Education Section above
        • Registration/License (if applicable) - active, current registration/license



        • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

          Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).




          How to Apply

          The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 06/13/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 06/13/2024.



          To preview the Application Questionnaire, please click the following link:

          • To begin the application process, click the "Apply Online" button.
          • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
          • To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 06/13/2024.

            To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.



            To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .





            Agency contact information


            (ERC) Employee Resource Center



            Phone



            Email



            Website





            Address


            OLS - IRS GOV

            1111 Constitution Ave NW

            Washington, DC 20224

            US






            Next steps


            Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.



            Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.



            Fair & Transparent

            The Federal hiring process is set up to be fair and transparent. Please read the following guidance.












Keywords: Internal Revenue Service, San Jose , Web Strategist, IT / Software / Systems , San Jose, California

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