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Technical Documentation Writer

Company: Cisco
Location: San Jose
Posted on: May 12, 2024

Job Description:

Who We Are

Join our Networking - Compute Operations Organization-a dynamic team dedicated to pioneering strategic, operational, and organizational excellence. We are committed to delivering best-in-class technical documentation that empowers our customers and partners with clarity and insight, enhancing their experience with our products.

Who You'll Work With

As a Senior Technical Writer, you'll be an integral member of the tech docs team, contributing to our Compute portfolio. You'll collaborate with subject matter experts, engineers, product managers, and a diverse range of professionals who are passionate about delivering outstanding technical communication to a global audience.

What You'll Do

In this critical role, you'll craft precise, user-friendly documentation that demystifies complex technical concepts and products. Your expertise will transform raw information into accessible guides and materials that resonate with customers, administrators, and IT professionals alike. You'll be the linchpin in ensuring that content is not only accurate and comprehensive but also aligns with the evolving needs of our users. By staying attuned to industry trends and product innovations, your work will continually enhance the value and impact of our documentation.

Who You Are

You are an experienced technical writer with a flair for turning complex technical details into clear, engaging documentation. Your passion for technology is matched by your mastery of language and your commitment to quality. With superb communication skills and a collaborative spirit, you thrive in cross-functional teams and excel at leading multiple projects with precision and poise. You are the kind of professional who is always curious, always learning, and always eager to improve the resources that help others succeed.

Minimum Requirements

  • A minimum of 7 years of experience in a technical writing role and DITA or topic based writing.
  • Proficient with industry-standard documentation tools such as Oxygen, Adobe FrameMaker, Adobe Illustrator, or MadCap Flare.

    Preferred Requirements

    • Knowledge of Cisco UCS blade and rack servers, compute nodes, and fabric interconnects.
    • Knowledge of Cloud, Data Center based servers.
    • Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
    • Ability to simplify complex technical concepts into clear, concise, and accessible documentation.
    • Familiarity with data-center technologies, including storage, networking, and GPU acceleration.
    • Experience utilizing version control systems like Git, AEM and content management systems such as SharePoint and JIRA.
    • Exceptional written and verbal communication skills, with an eye for detail.
    • Experience working with safety and compliance functions.

      Why Cisco?

      #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

      Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

      We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

      We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

      Message to applicants applying to work in the U.S. and/or Canada:

      When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

      U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

      Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

      .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

      1.5% of incentive target for each 1% of attainment between 50% and 75%;

      1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

      For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, San Jose , Technical Documentation Writer, IT / Software / Systems , San Jose, California

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