Field Service Coordinator-Bilingual Required
Company: Valet Living
Location: San Jose
Posted on: May 27, 2023
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Job Description:
Grow as We Grow and Take Your Career to New Heights!
Reporting to the Operations Manager, theField Service Coordinator
will ensure service compliance with our client's contract terms for
an assigned territory of approximately 20-40 apartment communities.
The Field Service Coordinator will field-monitor completed work at
our client locations to verify service work has been completed on
time, verify compliance with our client's contract terms and
provide status updates. The Field Service Coordinator is empowered
to provide advice on process improvements to the Company and/or
independent contractor placement. This is an essential role in the
field service operation with a direct impact on client
satisfaction.
Pay: $20-$23/hour
The final compensation offered will be determined based on various
factors, including the candidate's location, level of experience,
and skill set. As such, it may fall outside the range listed
above.
RESPONSIBILITIES/DUTIES:
-Responsible for working with 20-40 properties at a time to ensure
our delivered services comply with customer requirements and
expectations
-Perform daily visits to work locations to verify job status
-Communicate with and follow-up with properties regarding job
details to ensure client satisfaction
-Keep detailed records of site visits to ensure consistency and
accountability
-Support process improvements by providing recommendations to
streamline service processes in ways that heighten quality
standards and ensure consistency
-Work with independent contractors to schedule necessary repairs or
touch-ups.
-Provide client specifications and standard expectations to our
independent contractors
-Communicate with management any escalated issues or potential
service issues
-Responsible for correcting unsafe conditions in service areas and
reporting any conditions that are not correctable to management
immediately
-Assist the Field Service Managers with any daily problems within
assigned communities
-Performs other duties, as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
-Strong assessment and analytics skills
-Strong problem-solving skills, needs to be an adept
problem-solver, skilled at proposing and implementing solutions to
process and service issues
-Effective communication skills, both verbal and written
-Excellent data collection and analysis skills
-Strong attention to detail
-Must have a commitment to service excellence with a friendly and
positive attitude
-Strong organizational skills, and ability to multi-task
-Excellent work ethic, integrity, and sense of accountability
-Ability to manage stress and adapt to changing environment,
comfortable with complexity
-Ability to perform effectively in environments with frequent
workload changes and competing demands
EDUCATION AND EXPERIENCE REQUIREMENTS:
-High school diploma or GED equivalent required; Quality Assurance
Technical Certificate preferred
-Bilingual (English / Spanish) required
PHYSICAL REQUIREMENTS:
-Ability to operate company vehicle in a manner consistent with
local and state rules and regulations and company policy
-Ability to lift up to 50 pounds
-Ability to walk distance of our client properties, including
up/downstairs, bend at waist and/or knees and lift arms at/over
shoulder
-Ability to work outdoors and be exposed to hot and cold
temperatures
SPECIAL CONDITIONS OF EMPLOYMENT:
-Valid driver license and good driving record
-Ability to pass a background check and drug screen
-Flexibility to be available during irregular hours depending on
business needs
LI-JM22
Are you a current Valet Living employee? If so, click here to
apply.
Valet Living is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. We recruit, employ,
train, compensate, and promote without regard to race, religion,
creed, color, national origin, age, gender, sexual orientation,
gender identity, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local
law.
Keywords: Valet Living, San Jose , Field Service Coordinator-Bilingual Required, IT / Software / Systems , San Jose, California
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