Service Support Engineer, Automation *PC 919

Company: Miltenyi Biotec, Inc.
Location: San Jose
Posted on: March 18, 2023

Job Description:

At Miltenyi Biotec, 3,000 employees worldwide develop pioneering solutions for biomedical science and the clinical application of cell therapies. Our multidisciplinary team combines excellence in research with the development of innovative products for the treatment of serious diseases.Service Support Engineer, AutomationSan Jose, CAYour Tasks:As a member of the Miltenyi Biotec Service Operation Team, you will be responsible for a wide scope of service focused technical responsibilities associated with our instrument portfolio. You will be part of a team that will develop service strategy, methods, and procedures, write service documentation, and develop training programs for the service team. You will use your in-depth knowledge and expert technical skills to visit customer sites to install, maintain and upgrade instruments and implement the training program for service staff members. You will serve as the primary contact for US based service team and the main conduit for communication between the US and Germany for the transfer of technical information. You will enable the continued optimum instrument performance and success of our company as a whole.Requirements:

• Associate's degree in a technical or mechanical discipline, or equivalent Military Technical Training; or equivalent combination of education and experience.
• A minimum of six years' service experience, servicing complex instrumentation that employ optics, detectors, lasers, embedded PCs and advanced electronic sub systems.
• Experience providing technical training and support to employees or customers in service operations.
• Must have strong written and verbal communication skills.
• Must be comfortable working with potentially bio-hazardous materials.
• Travel 70% Domestic & International
• Must possess a valid driver's license, evidence of insurance/insurability, and the ability to receive appropriate clearance to access restricted government accounts.
• Please note that this position may require vaccination against COVID-19, unless individual is entitled to reasonable accommodation under applicable law.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 40 pounds alone or up to 80 pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. This person will have an office environment for about half of the work performance, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict SOPs and PPE must be worn.Miltenyi Biotec is expanding and evolving. Our culture is one that empowers you to embrace new challenges and influence change. Join a fresh and collaborative working environment that encourages contribution, innovation, and growth.We empower great science. For more than 25 years, Miltenyi Biotec has provided innovative tools, instruments, and solutions that advance biomedical research and cellular therapy. We are 2,000 scientists, engineers, physicians, support specialists, marketers, and more - all dedicated to improving scientific understanding and impacting human lives. At our headquarters campus and offices worldwide, fresh ideas become unique products.The anticipated base salary range has been established at $93,312-$139,968/year. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training. The above salary range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses or commissions.
  Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.Miltenyi Biotec, Inc. participates in E-Verify.
  EducationPreferred
  • Associates or better

Keywords: Miltenyi Biotec, Inc., San Jose , Service Support Engineer, Automation *PC 919, IT / Software / Systems , San Jose, California