Technical Customer Success Manager (Hybrid-San Jose)

Company: Jobot
Location: San Jose
Posted on: August 7, 2022

Job Description:

This Jobot Job is hosted by: Deena ArifAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.A bit about us:We specialize in powering the connected vehicle ecosystem. A hyper scale connected vehicle innovation with the first ASIL-D certified automotive OTA platform for high frequency, low latency software updates, data logging & diagnostic commands.Why join us?We accelerate product launch, mitigate recalls and delight customers with an award winning connected vehicle platform that scales with them.Job DetailsThe technical customer success manager responsibilities include, but not limited to:Utilizes information on customer business, requirements, and system or vehicle architecture to support customer success. Ensures customer and market insights are communicated to internal teams (e.g. product, sales, engineering) to influence improvements and product roadmap development.Identifies and coordinates internal and customer teams across functions to support customer milestones and enable execution of customer success.Coordinate with the program management and engineering team to drive process improvements to increase visibility, throughput and output quality.Responsible for managing and tracking the customer issues, triaging/prioritizing the customer s requests, and working with the program management and engineering team to scope and prioritize the delivery to the customersActs as the Voice of the Customer and Partner by driving new feedback, blockers, insights, resources, etc. across teams (e.g. product, programs, engineering and sales) so they can be added and prioritized. Drives action based on feedback and advocates on the customer's behalf to drive resolutionEnjoy traveling to the customer sites (minimum 20% of traveling, international and domestic required) to build relationships and drive better collaborationMinimum Qualifications:Relevant professional experience (3 - 5 year) in customer facing position, managing and delivering results for the complex software development efforts, including tools & processesFamiliar with Scrum development methodologies and the supporting tool suites (GitLab, Jira)Excellent written and verbal communication skillsExcellent presentation skillsExperience in Product Management is a plusPreferred Qualifications:BA/BS degree in a science or engineering fieldExperience working on early-stage projects in a fast-paced environment with ambiguity and changeA strong background in developing software in one of the following areas: IoT, cloud, mobility and vehicle-related softwareInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, San Jose , Technical Customer Success Manager (Hybrid-San Jose), IT / Software / Systems , San Jose, California