Technical Customer Success Manager (Hybrid-San Jose)
Company: Jobot
Location: San Jose
Posted on: August 7, 2022
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Job Description:
This Jobot Job is hosted by: Deena ArifAre you a fit? Easy Apply
now by clicking the "Apply Now" button and sending us your resume.A
bit about us:We specialize in powering the connected vehicle
ecosystem. A hyper scale connected vehicle innovation with the
first ASIL-D certified automotive OTA platform for high frequency,
low latency software updates, data logging & diagnostic
commands.Why join us?We accelerate product launch, mitigate recalls
and delight customers with an award winning connected vehicle
platform that scales with them.Job DetailsThe technical customer
success manager responsibilities include, but not limited
to:Utilizes information on customer business, requirements, and
system or vehicle architecture to support customer success. Ensures
customer and market insights are communicated to internal teams
(e.g. product, sales, engineering) to influence improvements and
product roadmap development.Identifies and coordinates internal and
customer teams across functions to support customer milestones and
enable execution of customer success.Coordinate with the program
management and engineering team to drive process improvements to
increase visibility, throughput and output quality.Responsible for
managing and tracking the customer issues, triaging/prioritizing
the customer s requests, and working with the program management
and engineering team to scope and prioritize the delivery to the
customersActs as the Voice of the Customer and Partner by driving
new feedback, blockers, insights, resources, etc. across teams
(e.g. product, programs, engineering and sales) so they can be
added and prioritized. Drives action based on feedback and
advocates on the customer's behalf to drive resolutionEnjoy
traveling to the customer sites (minimum 20% of traveling,
international and domestic required) to build relationships and
drive better collaborationMinimum Qualifications:Relevant
professional experience (3 - 5 year) in customer facing position,
managing and delivering results for the complex software
development efforts, including tools & processesFamiliar with Scrum
development methodologies and the supporting tool suites (GitLab,
Jira)Excellent written and verbal communication skillsExcellent
presentation skillsExperience in Product Management is a
plusPreferred Qualifications:BA/BS degree in a science or
engineering fieldExperience working on early-stage projects in a
fast-paced environment with ambiguity and changeA strong background
in developing software in one of the following areas: IoT, cloud,
mobility and vehicle-related softwareInterested in hearing more?
Easy Apply now by clicking the "Apply Now" button.
Keywords: Jobot, San Jose , Technical Customer Success Manager (Hybrid-San Jose), IT / Software / Systems , San Jose, California
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