Customer Experience Technical Consultant
Company: Deloitte
Location: San Jose
Posted on: June 26, 2022
|
|
Job Description:
Locations: Chicago, IL - Greensboro, NC - Seattle, WA - Bay
Area, CA
In today's world, customers expect companies to know who they are
and what they want. Customers want to have products, services or
experiences that best suit their needs delivered to them seamlessly
across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and
desires. The ability for brands to make personal, meaningful
connections on a human level has never been greater and Hux by
Deloitte Digital delivers on those experiences in a way that allows
companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help
companies connect key data sources to understand what matters most
to people; connect to advanced technologies like AI and machine
learning to sense and respond to those needs at scale; and connect
their systems to unlock insights, create collaboration and drive
acquisition, engagement and loyalty. Most importantly, we empower
companies to connect with customers in personal, meaningful ways
that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and
leverage the connections - between people, systems, data and
technologies - so they can deliver personalized, contextual
experiences to customers at scale.
The Team
OpHX, our Operate Experience Management practice within Hux, helps
clients design, service and run their experience management
programs to elevate the customer, employee, and product experience.
Our team of professionals stands up and implements SaaS based
experience programs to measure, manage and act on experience
feedback and operational data sets. OpHX formalizes "operate"
services to help clients improve the quality, maturity and power of
their customer measurement and management tools to help uncover
root causes of pain points, the strengths that drive great
interactions, and ultimately grow their business through CX driven
ROI.
Specifically, our OpHX practice is responsible for running and
scaling client experience management operations including:
Work You Will Do
Configuration
Work with OpHX program managers, account managers, configuration
team, and insight leads to carry out the technical design, build,
and management of OpHX programs. These OpHX programs are typically
built leveraging enterprise experience management Saas solutions
such as Medallia or Qualtrics.
Qualifications
Required:
Preferred:
AMC2021
XMAMC2022
#LI-AG4
Keywords: Deloitte, San Jose , Customer Experience Technical Consultant, IT / Software / Systems , San Jose, California
Click
here to apply!
|