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Information Technology Support Technician

Company: Neato Robotics
Location: San Jose
Posted on: May 16, 2022

Job Description:

IT Support Technician

Neato Robotics is developing technology at the forefront of robotics & artificial intelligence.

Our products are designed to free people from household chores and will change how we all look at housekeeping tasks. Our products, the award-winning Neato family of autonomous robotic vacuums, have set new standards for intelligence, ease of use and cleaning effectiveness. The products have been available in retail and online in the U.S. since 2010, and more recently in Europe and Asia. And they are only the first few of many new products to come.

Our team consists of roboticists, mechanical, electrical and software engineers and product professionals who have launched brands that are now familiar names in consumer electronics. Our management team is seasoned in leading startups from early stage to successful multinational enterprises.

We are wholly owned subsidiary of Vorwerk International and headquartered in San Jose, CA. For more information on Neato Robotics please visit our web site at

Summary of Position:

Provide end user support with hardware and software issues.

Troubleshoot hardware, software, operating system (PC & Mac), printers, and peripherals.

Assist with onboarding/offboarding processes, user directory listings, and application access.

Deploy, and maintain Windows and Mac laptop and desktop computers and peripherals.

Administer IT helpdesk applications including Zendesk, Okta, Jira, etc.

Administer and proactively monitor endpoint security, including antivirus, malware protection.

Provides timely feedback to end users on their IT service requests and problem tickets.

Inform supervisor with status updates of tickets and escalate unresolved issues as needed.

Ensure resolutions to helpdesk requests meet or exceed customer service level agreements.

Undertake any other helpdesk or IT duties reasonably requested to meet business needs.

Required Skills & Experience:

Prior experience with enterprise level helpdesk support.

Experience with administration of Microsoft Windows, Office, and Mac OSX.

Experience with installing, supporting, and troubleshooting PCs, laptops, Macs, printers, and peripherals.

Experience with remote support tools, Active Directory administration, Identity and Access Management.

Experience with networking technologies, TCP/IP, LAN/WAN, Wireless Networks, VPN, VOIP, Firewalls.

Experience with PC/ Mac imaging, and remote administration of antivirus software.

Able to work on a diverse range of support issues, identifying and resolving problems efficiently.

Outstanding customer service and communication skills.

Ability to keep up to date with the latest trends in relevant computer technologies.

Ability to work independently in a dynamic and fast changing environment.

Strong organizational skills and ability to prioritize tasks.

Desired certifications: ITIL, CompTIA A+, Network+, Microsoft MCP.

Keywords: Neato Robotics, San Jose , Information Technology Support Technician, IT / Software / Systems , San Jose, California

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