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Networking Customer Success Manager (AWS/Linux) - Remote

Company: ttg Talent Solutions
Location: San Jose
Posted on: May 16, 2022

Job Description:

POSITION: Networking Customer Success ManagerLOCATION: Miami FL (Remote)SALARY RANGE: $80K to $100kDURATION: FulltimeSTART DATE: ASAP(No visa Sponsorship Currently)
Our client is seeking a Networking Customer Success Manager to join our dynamic and fast-growing team. As our Customer Success Manager, you will be the ultimate customer advocate serving as the customer's most trusted advisor in our company. This position is central to the company mission: empowering the world to achieve more through connectivity. If you are motivated by helping others, be more successful at their jobs by leveraging technology, we'd love to have you apply.
Job Responsibilities--- Establish and grow highly collaborative, positive, and valued relationships with the customer and with internal teams to ensure quality delivery and use of our solutions--- Ensure customer maintains connectivity to Client's platform--- Create and maintain an AWS cloud infrastructure made up of Linux instances, firewalls, and a custom monitoring application--- Maintain access for internal and external customers--- Run application backups, tests, deployment, and upgrades--- Create and maintain current pipelines in Jenkins--- Interact with customer who need help connecting to our network--- Create and maintain VPN access--- Troubleshoot Linux and networking issues--- Identify and articulate value of client to key sponsors and stakeholders--- Measure and drive customer adoption and successful expansions of our products throughout the customer's organization--- Lead Regular Executive Business Reviews with key stakeholders to drive and articulate ROI--- Lead customer trainings as needed--- Daily monitoring of exhibitor connectivity and troubleshooting with resellers and end users--- Serve as the software expert and product specialist with an aim to solve customer business challenges
Job Requirements--- 3 years relevant work experience in client-facing roles for technology companies--- 3 years of customer success, technical aptitude and networking trouble shooting abilities in a SaaS/cloud or IoT product company--- Strong written and verbal communications to executives at enterprise customers--- Strong organizational and project management skills--- Technical aptitude - quick to develop a deep understanding of new software and networking concepts--- 2+ years of experience working on AWS administrating the following technologies:o EC2 Instances, VPC's, networking, security groupso Identity and Access Managemento S3 Buckets and its permissionso RDSo Route53o LightSail--- 2+ years of Linux administration managing the following technologies:o Networkingo HTTP servers, DNS, SSL certificateso Dockero SNMPo Ansible--- 2+ years managing Firewalls --- VPN experience with different firewall manufacturers--- Experience with Jenkins CI/CD--- Experience planning upgrades and migrations--- Demonstrated experience writing detailed documentation--- Passion for solving complicated technology problems while providing excellent customer serviceExperience:--- Enterprise software: 3 years (Required)--- Software-as-a-Service (SaaS): 3 years (Preferred)--- Networking experience, especially VPN and SNMP configuration and troubleshooting (3 years required)--- Experience using the following tools: o AWSo Linuxo Google Workspaceo Slacko JiraEducation:--- Bachelor's degree - business or technology degrees preferred

Keywords: ttg Talent Solutions, San Jose , Networking Customer Success Manager (AWS/Linux) - Remote, IT / Software / Systems , San Jose, California

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