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IT Senior Service Lead, MFG SAP (Remote)

Company: Stryker
Location: San Jose
Posted on: January 15, 2022

Job Description:

COVID-19 vaccination requirementsStryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, -Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. -Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations.Please refer to our -COVID-19 Vaccination Requirements FAQs -page for -current vaccination and/or reasonable accommodation requirements and timelines.Why join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting -stryker.comOur benefits -include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities.Who we Want: Detail-oriented process improvers: Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Strategic thinkers: People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunitiesCollaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functionsJob Description:The IT Sr. Service Lead will be responsible for MFG SAP platform governance, to ensure MFG SAP systems are in line with industry best practice. This role will lead the design and build for enhancements and releases to ensure regulatory and other business critical requirements are met with existing deployments. -The role will also include deep understanding of upstream and downstream systems to ensure end to end service meets expectations.This role will act as a bridge between managed service partner and IS Build teams in the MFG SAP space ensuring service excellence throughout the service lifecycle for assigned services. The scope of work includes involvement in service design activities during projects (i.e., create/evolve stages), ensuring adherence to best SDLC practices, establishing a robust governance model (i.e., data policies, vendor management, KPIs, SLAs, etc.), achieving full compliance with operational and quality management procedures, and executing routine reviews with business service owners and/or stakeholders. - -The IT Sr. Service Lead will be responsible for tracking and managing the execution of releases, while also forecasting the planning and delivery of new demand, providing technical oversight of managed service teams that are aligned to Manufacturing SAP tower to ensure that service delivery meets agreed service levels. - The role will develop the processes to ensure the MFG SAP platform is governed effectively to ensure scalability to meet the needs of Stryker.What you will doOperationsEnsure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.Leads continuous improvement initiatives to mature operations and increase visibility into service performance.Participates in developing solutions for improving existing systems / enhancements in accordance with agreed architectural designs and demand management.Works closely with the Build Teams, Business Partner Organization and GQO Teams in a managed services model to provide technical oversight.Support direction and execution of best practices for Platform sustainment (e.g., patching, upgrades, etc.).Advises business on available standards, methods, tools and application relevant to area of service and can make appropriate choices for alternatives.Solicit and monitor customer feedback and respond with actions that drive continuous improvement.Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. - This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, etc.Governance Ensure technical governance of the MFG SAP PortfolioEnsure Instance Mgt strategy is fit for purposeEnsure platform is scalable and configured to meet growing customer numbersBusiness SkillsAdvises on the available standards, methods, tools and applications relevant to own area of service and can make appropriate choices from alternatives.Takes customer requirements into account when making proposals. - Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client/stakeholder.Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.Assesses and manages risk.Communicates effectively, both formally and informally.Facilitates collaboration between stakeholders who have diverse objectives.Takes initiative to maintain skills and awareness of developments in the industry.Mentors colleagues.Project InterventionMaintain awareness of pending and active projects that may or will impact Manufacturing Automation team or services.Champion service and support preparation and initialization in projects. - Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO. - This includes:Critical documentation is made available, maintained, and made accessible to pertinent audiencesSupport and maintenance tools and resources are budgeted and provisioned/acquiredA priority is placed on targeting self-service and service desk as fulfillment options for support activities where possibleRoutine maintenance activities are minimized or automatedMinimize build-to-run transition by ensuring a customer experience centered approach to the service design and delivery.SDLC Ensure requirements and test scripts are clearly documented in clear, meaningful language, well organized for continuous maintenance for the life of the service, and accessible by relevant support resources.Ensure source code and other solution artifacts are stored in a versioned repository.Ensure design and code reviews are executed to confirm adherence to quality standards.Ensure due consideration is given to implement automated build, deployment, and test activities. - Where automation is not tenable, ensure justification is documented with any plans and timelines to remediate.What you need Bachelor's Degree requiredBachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, preferred. -ITIL certification preferred6+ years of - experience in the field of IT required2 years of experience with SAP and Manufacturing requiredStrong data analysis and problem solving skillsStrong knowledge of PC skills working with large datasets (Excel spreadsheets, PowerPoint presentations, word)#LI-RemoteRemote - Also known as "Virtual". Role allows for work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and work must be completed within the country of the job requisition location.This job may be performed remotely from anywhere in the United States, except that this job may not be filled or performed in Colorado."Know someone at Stryker?Be sure to have them submit you as a referral -prior to applying -for this position. Learn more about our -employee referral program -at -About StrykerStryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.We are proud to be named one of - the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting -stryker.comJob ID: R463180Employment Type: Full timeJob Area: Information SystemsFunction: Information Systems ManagerIndustry: Research

Keywords: Stryker, San Jose , IT Senior Service Lead, MFG SAP (Remote), IT / Software / Systems , San Jose, California

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