Technical Support Engineer (UBA)- Remote

Company: Splunk
Location: San Jose
Posted on: November 19, 2021

Job Description:

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, fix and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more. Responsibilities: Develop a deep understanding of the Splunk UBA (User Behavior Analytics) product Work directly with customers and partners to provide On Prem and Cloud Support Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments Create knowledgebase articles and other documentation to assist customers. Reproduce customer issues, file bug reports, raise issues to engineering and be the bridge between customers and UBA developers Assist in developing support tools to help solve customer issues Requirements: Works well as part of a team and contributes to continuous improvement Have experience in: UNIX systems (Linux, Solaris, AIX, HP-UX), Network troubleshooting, authentication protocols, JSON, REST api and UNIX shell scripting. Python, VMWare, AWS, Docker and Kubernetes experience a plus. Good understanding of Relational Databases Experience with network security and log analysis Experience in operating in a Cloud environment and container knowledge for action broker troubleshooting Experience in a Technical Support or Service Engineer capacity Experience working with Development teams and bug reporting ticket systems. Outstanding verbal/written communication skills, and relationship building capabilities Excellent time management skills with the ability to prioritize customer issues effectively Passionate about technology with a strong desire to work in a fast-paced technical environment Education: Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. (Colorado only*) Minimum hourly rate of $36.06. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).by Jobble

Keywords: Splunk, San Jose , Technical Support Engineer (UBA)- Remote, IT / Software / Systems , San Jose, California