I/T Customer Service
Location: San Jose
Posted on: September 10, 2021
Immediate need for Customer Support resolving basic to
intermediate technical issues for customers primarily in Japan, and
US based customers.
Requires strong command of both written and spoken English.
Requires problem solving skills including logical analysis and
technical troubleshooting. Individual should be customer focused,
team oriented, highly self-motivated and willing to grow.
Fluency in both English and Japanese. Must be comfortable with
business and technical subject matter in both writing and speaking
? Formal technical training in systems administration is strongly
preferred with a basic knowledge of server administration required.
? Previous customer service experience required with proven track
record of strong customer focus.
? Strong verbal and written communication skills.
? Strong problem solving and critical thinking skills.
? Familiarity with network architecture (e.g. DNS/BIND) is a
? Familiarity or previous experience with Call Center / CRM
Applications (Remedy, Siebel, Netcool etc.) is a plus.
? The Successful candidate for this position must absolutely be
ready to hit the ground running, have indefatigable work ethics and
the flexibility to work in a multi-cultural hi-pressure work
environment. We are an equal employment opportunity employer and
will consider all qualified candidates without regard to disability
or protected veteran status.
Keywords: , San Jose , I/T Customer Service, IT / Software / Systems , San Jose, California
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