Mastech is a growing company dedicated to innovation and
teamwork. We are currently seeking a Network Operation Center
Technician for our client in the IT Services domain. We value our
professionals, providing comprehensive benefits, exciting
challenges, and the opportunity for growth. This is a Contract
position and the client is looking for someone to start
Duration: 6+ Months Contract
Location: San Jose, CA/ Zip Code: 95131
Compensation: Market Rate
Role: Network Operation Center Technician
Role Description: The Network Operation Center Technician would
need to have at least 5+ years of experience.
- The technician will lead and support the end to end system
functions of the Operations Center organization: Monitor, Report
and Fix any content acquisition, Transcoding, Transport, Delivery,
Servers, CDN and Web Services.
- Responsible for the surveillance of multiple video systems across
multiple geographical areas.
- Use logical troubleshooting processes and implements documented
- Responsible for remotely troubleshooting, testing, and
maintaining video services applications, CDN, VOD, and Broadcast
- Escalates difficult issues requiring higher skills levels to
Video/Network Engineers within team.
- Applies critical thinking skills to diagnose video impairments
and implement documented break-fix measures.
- Works closely with the Video/Network Operations and
cross-functional teams to solve customer impacting conditions.
- The technician is a technical point of escalation for video
- Supports operational efficiencies and network performance
improvements thru proactive surveillance and remote break-fix
- Complies with Operations Center objectives, policies/procedures,
work schedules, and reporting metrics.
- 1-3 years' experience with internal or external direct customer
contact in a technical environment - Field or NOC technician, Hub,
Headend, VOD, Web Services or Controller Operations, background
within a MSO or vendor network environment.
Education: Bachelor's Degree
Experience: Minimum 5+ years
Relocation: No, this position will not cover relocation
Local Preferred: Yes
Recruiter Name: Sachin Panchal
Recruiter Phone: 877 884 8834 (Ext: 4018)