Financial Business Analyst / Product Owner (Telecom)

Company: Cynet Systems Inc
Location: San Jose
Posted on: February 22, 2021

Job Description:

Financial Business Analyst / Product Owner (Telecom) - CSI-IT-064- Seattle, WA We are looking for Financial Business Analyst / Product Owner (Telecom) for our client in Seattle, WA

Job Title: Financial Business Analyst / Product Owner (Telecom)

Job Location: Seattle, WA

Job Type: Contract

Job Description:

The Senior Financial Consultant will have extensive knowledge of the Telecom (Mobile sub-vertical) industry.
The individual should also have a thorough understanding of contemporary and innovative business models that are key to creating a digitally assisted and seamless omnichannel interaction layer between our clients and their customers.

Industry and Financial Domain Skills:

The candidate must have significant prior experience in core telecom retail financial services functions including:

Solutioning financing plans for devices in the mobile telecom industry.
Development of alternative financing options such as.
APR / no-APR plans.
Align interest rates/payment options to customer creditworthiness.
Collections processes and best practices such as.
Measuring and monitoring uncollected A/R with proactive ratings for customers.
Accurate/prompt Invoicing with multiple payment options.
Accurate customer invoice details.
Encourage customers to accept invoices electronically.
Clearly stated terms and Due Dates.
Understanding of B2B invoice approval processes.
Financial Risk management such as FICO analysis and other auxiliary services.
Review/analysis of Customer Credit Ratings.
Business Acumen.

Required Skills:

The Senior Financial Consultant should have significant experience in the identification of opportunities such as business process reengineering and business requirements definition related to the Mobile Telecom industry.
The candidate should possess a solid understanding of the drivers and processes which impact customer experience and overall satisfaction levels from the external and internal customer perspective.
This should include management of product & services catalog, 360-- view of the customer, personalized product and service offerings, order lifecycle management, and loyalty management.

The resource should be able to demonstrate a record of developing and delivering programs that have:

Driven sales growth through innovative payment and device financing plans.
Improved collection processes by enhancing and adopting best practices.
Improved customer satisfaction rates by adopting flexible financing options for preferred customers.
Reduced churn through improved customer experiences.
Increased employee productivity through enhancement and transformation of retail and B2B financial processes.

Functional Skills and Experience:

Exposure/contribution to technology-driven customer insights and predictive customer financial services analytics will be an added advantage.
10+ years of relevant industry experience, customer blueprinting, or process-centered design in the mobile telecommunications or similar industry.
Excellent analytical skills and a strong sense of structure and logic.
Experience in defining problems, collecting data, establishing facts, and drawing valid conclusions.
Knowledge of core business processes including end-to-end, retail financial processes, strategy, vision, design, development, testing, and associated change management practices.
Experienced delivering advisory services (Business Process Improvement/ Re-engineering, Gap Analysis, Transformation Roadmaps, etc.) to drive programs.
Demonstrated experience developing and implementing customer business opportunities within a complex business environment.
Experience working with globally dispersed project teams, in a matrix organizational set-up.

Soft Skills:

Practice Development - Lead, mentor, and help promote the growth of junior consultants and actively participate in the performance management process.
Excellent organizational, verbal, presentation/facilitation, and written communication skills.
Formal leadership experience overseeing client/customer-centric financial programs/initiatives.
Motivate high-quality performance by personnel supervised through example and constructive feedback.
Ability to work independently or with a team consisting of executives, project stakeholders, and project team members.
Highly developed critical thinking, interpretive and analytical skills.
Ability to lead through ambiguity and influence both tactical immediate decisions and longer-term strategies.
Ability to provide direction and leadership to junior consultants as required on projects.

Key Skills for this requirement:

Transformation in telecom (Preferred).
Financial settlement process experience.
Collections experience (Understands collections is run the elements in it).
Come up with Solutions for devices.
Prefer telecom background (would consider outside of telecom if they have the core skills we are looking for).
FICO Analysis.
Order to Cash.
Billing experience.
Pricing experience. Published at 12-02-2020
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Today's Date:--Fri Dec 04 2020 Cynet Systems is an Equal Opportunity Employer

At Cynet Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military, women, minority and veteran status, and any other characteristic protected by applicable law. Cynet Systems believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Keywords: Cynet Systems Inc, San Jose , Financial Business Analyst / Product Owner (Telecom), IT / Software / Systems , San Jose, California