Technical Support Engineer
Company: Flexton, Inc.
Location: San Jose
Posted on: February 22, 2021
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Job Description:
Skill: ---Monitor key metrics related to product quality and
drive initiatives to achieve related goals and improve product
quality --- Review, investigate, and resolve complex technical
member cases within the target SLAs--- Analyze escalated issues
using a variety of analytical tools and methods to determine full
impact, scope and priority--- Monitor and analyze reporting and
dashboards to quickly identify issues and take corrective action
when needed--- Report on escalation trends, top issues, and
improvement initiatives--- Partner with Engineering, Test, and
Product Management to drive quality improvement initiatives and
deliver the best member experience possible--- Attend key
stakeholder meetings to continually drive awareness of new and
ongoing issues as well as quality improvement initiatives--- Drive
post mortems to identify process gaps and take corrective actions
to prevent recurrences of similar issues--- Drive overall support
readiness for new products and features Education: --- BA/BS degree
in Computer Science, Computer Engineering or related field--- 4+
years of experience in Technical Support, Quality Assurance,
Product Operations, Product Management or related field --- Must be
able to interact with diverse groups of technical and non-technical
people--- Must have excellent oral and written communication skills
and be able to effectively communicate complex subjects to both
technical and non-technical audiences at all levels --- Excellent
analytical skills, including the ability to pull data directly,
analyze large data sets, and identify business insights from data
2590 N. First St. Suite 101, San Jose
CA 95131, United States
Keywords: Flexton, Inc., San Jose , Technical Support Engineer, IT / Software / Systems , San Jose, California
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