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Technical Support Specialist- Linux/Hardware

Company: Blue Signal Search
Location: San Jose
Posted on: February 23, 2021

Job Description:

Our client is a leading supplier of computing products and solutions for HPC, telecom, networking, deep learning, and AV verticals. They serve Fortune 100 companies through their system integration, distribution, and manufacturing services. They are hiring a Technical Support Specialist to help troubleshoot and optimize hardware and software systems. The Technical Support Specialist will help diagnose and resolve technical issues surrounding computing equipment and software solutions. They will assist customers looking to adopt storage clusters, workstations, and more in their application and use. In addition to technical support, they will help drive improvements within product development and sales operations. This Role Offers:

  • Competitive base salary, plus a comprehensive benefits plan, including healthcare options, company 401(k) match, and annual performance bonuses.
  • Many career advancement paths and a true bootstraps culture. Many tenured employees who have worked themselves up through company ranks.
  • Very high average employee tenure.
  • High visibility, with direct access to directors and senior management.
  • Engineer-centric environment; heavy emphasis on product quality and realistic timelines.
  • Team of capable, experienced, and seasoned professionals at the top of their industry.
  • Family-owned and operated, reflected in culture and teams.
  • Exciting opportunity for involvement in fields such as deep learning and AV. Focus:
    • Troubleshoot and support systems and clusters for storage and computing. Document solutions and bring them to QA for improvement thought leadership.
    • Follow up on finished solutions for quality control.
    • Communicate technical solutions with non-technical customers and some technical vendors. Interface with customers regarding product changes, inquiries, demonstrations, and QC.
    • Maintain high customer satisfaction by assisting with hardware and software technical support.
      Skill Set:
      • 1+ years of experience in hardware and software IT support roles. Certification equivalent also acceptable. Background in sales support in hardware or applicable product offering preferred.
      • Proven experience with enterprise-level hardware a plus.
      • Knowledge of networking protocols including:
        • VPN
        • Routing
        • TCP/IP
        • Bachelor's Degree in Computer Science, or Electrical Engineering a plus.
        • Able to interpret problems and present clear, actionable solutions to people across a range of departments.
        • Experience with Linux. Experience with ticketing systems such as Jira Service Desk.
        • Ability to communicate with internal teams as well as customers to resolve ticket issues and technical issues.

Keywords: Blue Signal Search, San Jose , Technical Support Specialist- Linux/Hardware, IT / Software / Systems , San Jose, California

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