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Technical Support Engineer

Company: IntraEdge
Location: San Jose
Posted on: January 15, 2021

Job Description:

We have an urgent need for a CCIE Technical Support Engineer in San Jose, CA.
An Active CCIE Certification is required.
Job ScopeWork under the direction of the Certification Team Managers for Exam Development and/or Delivery to actively support and assist with:----Exam content related activities (Exam development, tech review, QA, scripting, publishing tasks)----Exam delivery related activities (Lab proctoring, exam grading, lab support and management)
Job Responsibilities--Cross-functional support role focused on both development and delivery of the CCIE exams----Overall assistance to the assigned virtual team in the technical aspects of the CCIE Exams both written and lab--Assist in Exam content development and technical QA review process----Assist in Exam production lifecycle and review process--Assist in troubleshooting and repairing both pre- and post-production exam errors----Assist in Lab exam delivery activities and proctoring responsibilities----Assist in Lab setup, pod readiness----Assist in Exam grading and scoring
Skills / Education----BA/BS in relevant disciplines or equivalent experience----3-5 years, related experience----CCIE certification required----Testing, Certification and QA experience preferred----Assessment knowledge preferred, especially performance assessment----Project management experience----Relevant experience in program management----Excellent written, oral, presentation and interpersonal skills----Strong organizational skills, time management skills, and extreme attention to detail----Strong creativity and energy to get the best things done in the best manner

Keywords: IntraEdge, San Jose , Technical Support Engineer, IT / Software / Systems , San Jose, California

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