Technology Architect - San Jose
Location: San Jose
Posted on: January 14, 2021
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and
We are looking for a Technology Architect who is passionate about
leveraging technology innovation for the betterment of humanity.
This exciting customer-facing Technology Architect role will work
in partnership with our Sales, Solution Engineering & Customer
Success Executives, conducting innovative conversations that help
shape the growth of our enterprise customers as they embrace the
4th Industrial Evolution. Technology Architects design and
architect solutions utilizing our technology services platform. The
successful Technology Architect must have a strong desire to
leverage their technical and sales skills, including business
acumen, to understand business requirements, develop a technical
sales strategy, and effectively present solutions that address our
customers' requirements and provide business value.
The Main Responsibilities
--- Specialized Solution Design: This role is the go-to expert for
Solution Engineers at Lumen when very deep knowledge and experience
is needed for a particular technology or product. Without
assistance, design technical solutions involving Security Solutions
that meet the customers' business goals by mapping to Lumen
products. Clarifies ambiguous requirements with sales and clients,
ensuring the solution resolves underlying client issues. Provides
guidance and alternatives to customer's requirements. May interpret
customer requirements based on limited information.
--- Specialist Expertise: Within the specialist vertical, provide
on-demand design, solution best practices and industry expertise to
the sales teams during the Learn/Buy/Get phases of the customer
lifecycle experience. By proactively pulling in other specialists,
expand the solution to be cross functional and multi-product.
Follows industry technology trends through self-study and formal
training and shares this knowledge with the teams they support
along with their peer groups.
--- Product Partnership: Partners with Product Management in areas
of process and design improvement within specific product area and
contacts impacted departments to recommend potential solutions.
Proactively provides input on strategic and tactical plans for new
product development to teams across the organization.
--- Customer Meetings: Directs and/or attends customer meetings in
person and via collaboration tools. Prepares and delivers technical
proposals and presentations with the appropriate level of business
acumen for the audience. Provides broad scope responses to solution
and technology questions. Demonstrates advanced solution selling
abilities and effective, pro-active customer communications.
Interacts with all levels of customer's management team.
--- Custom Solutions: Exceptional understanding of technical and
product boundaries within areas of specialization and understanding
of multi-product solutions and how these products interact with
each other as to what is standard, what is available via special
approval process, and what is not able to be provided. Partner with
account team to shepherd custom requirements through sign-off
--- Sales Enablement: Works to self-enable the Sales Teams by
freely sharing knowledge of process, key contacts, technology and
product in their area of specialization over the phone, in writing
or through live trainings.
What We Look For in a Candidate
--- Pre-sales role responsible for needs identification,
qualification, and solutions design with certain
--- Demonstrated understanding of advanced applications across
multiple product areas with extensive knowledge of industry
offerings and trends.
--- Ability to independently orchestrate & conduct discussions with
clients across many levels including C-level, VPs and Directors
--- Proven track record of success attaining sales quota through
leveraging technical relationships to up-sell existing customers
and calling on new leads/prospects to generate business within an
assigned territory utilizing solution selling methodologies.
--- Advanced written and verbal communication skills. Proven
ability to work with multiple levels of influencers. Clearly
articulate technical solutions in writing, on the phone, using
video, or in person.
--- Expert problem-solving skills and ability to methodically
understand and resolve complex issues across multiple products to
integrate into a seamless customer solution. Must demonstrate the
ability to focus ambiguous customer needs into specific,
deliverable requirements. Must demonstrate creative solution
--- Ability to work independently, part of a team or pull together
and direct a team to build complex customer solutions. Must be able
to build strong team relationships and easily transfer technical
information. Ability to work under pressure with tight deadlines
and on multiple projects simultaneously. Must be very detail
oriented and demonstrate a high degree of accuracy. Attention to
detail with good organizational capabilities. Ability to prioritize
with good time management skills.
--- Must possess expert level communication skills capable of
creating engaging proposals and presenting to customers at any
level of expertise.
--- Advanced knowledge and usage of computer business applications
such as Outlook, Word, Excel, Visio, and PowerPoint required.
--- In one or more specialized technologies.
--- Experience in solution consulting - ITIL.
--- 5+ years of relevant job experience.
--- Bachelor's Degree in Engineering, Physics, Computer Science,
related fields or equivalent industry experience in the private
sector or military
--- Some travel required.
What to Expect Next
As part of the selection process, you may be asked to take a
leadership readiness assessment
Requisition #: 240247
When applying for a position, you may be subject to a background
screen (criminal records check, motor vehicle report, and/or drug
screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may disqualify
you from the new position or your current role. Background results
will be evaluated on a case-by-case basis.
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Min $87192 Salary Max $215904
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by visiting .
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
Keywords: Lumen, San Jose , Technology Architect - San Jose, IT / Software / Systems , San Jose, California
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