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IT Systems Administrator

Company: Verizon
Location: San Jose
Posted on: November 21, 2020

Job Description:

What you'll be doing The Information Technology team is looking for an experienced IT Systems Administrator to join the BlueJeans by Verizon team This position will focus mainly on IT Systems Administration, Video Collaboration, and project management. You will be instrumental in the ongoing support of internal end-user applications critical to communication, productivity, and efficiency. It is crucial to have a good knowledge of either Mac or Windows operating systems as well as in-depth experience managing application services, SSO, Desktop Support, prior experience imaging computers, and support in a video collaboration environment. Manage day to day IT operation's needs, video product deployments, purchasing needs, equipment restocking and shipping, Monitor Helpdesk tickets, VOIP Services, IT onboarding and vendor management. Serves as the point of escalation for issues related to internal meetings, internal employees, BlueJeans specific products, and room systems specific to BlueJeans globally. IT Project management related to internal corporate infrastructure, business needs, working with stake holders to make sure any current or future projects meet the BlueJeansVerizon vision. Manage business critical video meetings and webcasts, including quarterly business reviews, company town halls and events. Also has focused attention for event coordination, moderation, event IT troubleshooting, and any necessary post event RCA's. Reporting of bugs, issues, and feature requests to engineering and product development teams through the use engineering tracking tools Managing and monitoring all installed systems and infrastructure. This would include servers, BlueJeansVerizon Laptops, and BlueJeans specific room systems. Will be the point of contact to business units for recommendations on improvements and upgrades. Installing, configuring, and maintaining operating systems, application software, and system management tools. Proactively ensuring the highest levels of systems and infrastructure availability for BlueJeans specific systems. Manage escalations and upgrades as required. Finding ways to automate redundant tasks to increase system efficiency and lower human intervention. Providing 2nd and 3rd level support for BlueJeans and Verizon hardwaresoftware issues for onsite and remote BlueJeans employees. Coordinating with vendors, as required, for troubleshooting and scheduling maintenance. Documenting procedures and policies. Maintaining the current BlueJeans asset management system for servers, room systems, laptops, and software related items. Providing feedback on product enhancements and user experience to BlueJeansVerizon Leadership. What we're looking for You'll need to have Bachelor's degree or four or more years of work experience. Six or more years of relevant work experience Even better if you have Experience with UC systems - Dolby Polycom, Cisco, Lifesize, etc. Experience with UCAAS and SAAS environments Experience with VOIP Services Experience in systems administration and video collaboration environment. Experience with Single Sign-On Identity Providers such as Okta, OneLogin, or Ping Identity and two-factor authentication such as Gauth. Written and verbal communication skills, communicating in person and via phoneemail with peers, customers, and vendors. Ability to manage multiple customer requests simultaneously. Project Management skills Ability to prioritize workload, queue, and other assignments, excellent in time management. Capability to be a strong team player working on both shared and individual assignments. Experience with cloud-based environments such as AWS or Azure. When you join Verizon Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We're a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here. Diversity and Inclusion at Verizon At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Notice(s) Verizon will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, San Jose , IT Systems Administrator, IT / Software / Systems , San Jose, California

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