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Manager, Business Technology

Company: California Water Service
Location: San Jose
Posted on: October 17, 2020

Job Description:

California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We're committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company's core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups. Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work--, and Cal Water was ranked "Highest in Customer Satisfaction Among Water Utilities in the West" by J.D. Power in its inaugural water utility satisfaction study. The Business Technology Manager oversees a team of developers that support the technical aspects of the Company's business applications, including the Human Resource, Financial, and Purchasing applications, as well as peripheral applications including but not limited to Power Plant, Business Intelligence, and Hyperion. This position is located in San Jose, California. ESSENTIAL FUNCTIONS: Manages staff including prioritizing and assigning work, conducting performance reviews, and overseeing the development of staff Responsible for business relationships, application performance, and the identification and delivery of new and existing application services to meet the business known, and emerging needs Responsible for project scoping and project planning for business applications projects Negotiates, reviews, and signs contracts with outside contractors, consultants, or vendors Manages complex projects and programs of various scope, schedule, and budget Collaborates with other managers to prioritize projects, change orders, and work assignments to ensure that deadlines are aligned with Company goals Collaborates with staff and managers to discuss the best approach for solving complex development issues Complies with IT Sarbanes-Oxley (SOX) and security requirements by ensuring controls are adhered to Supports end users by ensuring change orders are assigned and completed in a timely manner Approves invoices from vendors, reviews and approves expense reports, and ensures charges are budgeted and applied properly Participates in the General Rate Case (GRC) process by providing written justifications for capital projects as required Collaborates with districts and departments to provide support and technical guidance regarding Hyperion, and Power Plant Oversees and manages system upgrades to ensure minimal network disruption to end users Reviews and approves support licenses for applications Participates in and supports the Company's Continuous Improvement program and projects Performs other similar duties as assigned MINIMUM QUALIFICATIONS: Bachelor's degree in Information Systems or related field and/or equivalent relevant experience Five years of increasingly responsible experience in a management role Five years of experience working in IT business applications or development environment Proficient in the use of Microsoft Office applications Valid California Driver License Required Knowledge, Skills, and Abilities: Knowledge of supervisory principles, practices, and techniques Knowledge and understanding of complex software applications such as PeopleSoft, Hyperion, Business Intelligence and Power Plant Knowledge of and working experience with ITIL and Project Management Institute frameworks Knowledge of the Request for Proposal (RFP) process and ability to manage vendors and contractors effectively Knowledge and understanding of IT best practices; ability to drive change and innovation Knowledge and ability to comply with SOX regulations Knowledge and ability to use Microsoft Office applications to create spreadsheets, presentations, and Word documents Ability to work effectively with all levels of employees and management Ability to maintain cooperative working relationships with those encountered in the course of conducting business Ability to communicate effectively, both verbally and in writing, with contractors, customers, employees, agencies, and personnel Ability to negotiate important contracts, evaluate and select vendors, set expectations, and resolve conflicts on unsatisfactory services and products Ability to demonstrate a positive management model to others Demonstrated time management and organizational skills Strong project management skills Demonstrated commitment to provide outstanding customer service Demonstrated decision-making skills Salary Range: $103,000 - $191,000 Deadline to submit resume is Tuesday, October 13, 2020 The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

Keywords: California Water Service, San Jose , Manager, Business Technology, IT / Software / Systems , San Jose, California

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