Technical Consulting Engineer, Enterprise Networking & XR Platforms

Company: Cisco Systems
Location: San Jose
Posted on: October 17, 2020

Job Description:

What you'll Do

We are seeking a support engineer to join our Customer Experience team supporting a major Web customer's production networks. You will be providing remote and onsite technical support for Cisco's XR-based platforms.

Who you'll work with

You will be part of Cisco's CX (customer experience) Organization. As mentioned above, you will work very closely with our High Touch Operations Managers (HTOM), High Touch Technical Support (HTTS) teams, Network Consulting Engineers (NCE), Systems Engineers (SE), as well as the Service Delivery Manager (SDM) aligned to this engagement.

In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. In this role you will also provide leadership and oversight for HTTS Consulting Support Engineers, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases. You will establish and maintain close relationships with your internal Cisco peers, (HTOMS, COMs, NCEs, SDMs, PMs), and most importantly the Customer in an ongoing basis, as well as their Leadership team. Here are some additional responsibilities of the role:

Who you are

First and foremost you enjoy troubleshooting and solving problems. You also possess an in-depth knowledge of enterprise, data center and XR related technologies. You have experience giving onsite technical support and speak English fluently. You also work independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major.

Minimum Qualifications

o BS/BA (EE/CS) or equivalent

o Deep knowledge of telecommunication systems, network environments, and Data Center.

o Ability to analyze, use and configure medium and large enterprise/SP networks.

o Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.

o Able to isolate and resolve problems, figure out root cause, and deliver known solutions with a high level of customer satisfaction.

o Ability to travel throughout the US

Desired Skills

-- Python Scripting, API, Automation & Programming skills

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

-- We connect everything - people, process, data and things - and we use those connections to change our world for the better.

-- We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

-- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an equal opportunity employer.

Keywords: Cisco Systems, San Jose , Technical Consulting Engineer, Enterprise Networking & XR Platforms, IT / Software / Systems , San Jose, California