SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Technical Consulting Engineer, Enterprise Networking & XR Platforms

Company: Cisco Systems
Location: San Jose
Posted on: October 17, 2020

Job Description:

What you'll Do

We are seeking a support engineer to join our Customer Experience team supporting a major Web customer's production networks. You will be providing remote and onsite technical support for Cisco's XR-based platforms.

Who you'll work with

You will be part of Cisco's CX (customer experience) Organization. As mentioned above, you will work very closely with our High Touch Operations Managers (HTOM), High Touch Technical Support (HTTS) teams, Network Consulting Engineers (NCE), Systems Engineers (SE), as well as the Service Delivery Manager (SDM) aligned to this engagement.

In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. In this role you will also provide leadership and oversight for HTTS Consulting Support Engineers, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases. You will establish and maintain close relationships with your internal Cisco peers, (HTOMS, COMs, NCEs, SDMs, PMs), and most importantly the Customer in an ongoing basis, as well as their Leadership team. Here are some additional responsibilities of the role:

Who you are

First and foremost you enjoy troubleshooting and solving problems. You also possess an in-depth knowledge of enterprise, data center and XR related technologies. You have experience giving onsite technical support and speak English fluently. You also work independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major.

Minimum Qualifications

o BS/BA (EE/CS) or equivalent

o Deep knowledge of telecommunication systems, network environments, and Data Center.

o Ability to analyze, use and configure medium and large enterprise/SP networks.

o Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.

o Able to isolate and resolve problems, figure out root cause, and deliver known solutions with a high level of customer satisfaction.

o Ability to travel throughout the US

Desired Skills

-- Python Scripting, API, Automation & Programming skills

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

-- We connect everything - people, process, data and things - and we use those connections to change our world for the better.

-- We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

-- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an equal opportunity employer.

Keywords: Cisco Systems, San Jose , Technical Consulting Engineer, Enterprise Networking & XR Platforms, IT / Software / Systems , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Entry Level Telecom Tower Technician / Construction General Laborer _ Sacramento, CA
Description: Entry Level Telecommunications Tower Technician / Construction General Laborer Must be willing to Travel Weekly Wireless Telecommunications Construction Contractors Cell Phone Tower Construction, Upgrades (more...)
Company: Johnson Construction Management
Location: Sacramento
Posted on: 10/26/2020

Front End Developer (Entry level)
Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers-- across the country. We are the largest employer of emerging tech talent.One day someone is going to ask you where you got (more...)
Company: Revature
Location: Oakland
Posted on: 10/26/2020

Java Developer
Description: The candidate will bull Participate in design discussions, code reviews and project related team meetings. bull Work with other engineers, Architecture, Product Management, and Operations teams to focus (more...)
Company: IT Minds LLC
Location: San Jose
Posted on: 10/26/2020


Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Fairfield
Posted on: 10/26/2020

Software Engineer - Developer Productivity Internship
Description: SOFTWARE ENGINEER - DEVELOPER PRODUCTIVITY INTERNSHIP br br At RingCentral we call our interns RingTerns because, by the end of your 10-week program, you'll know our culture inside and out. Why is (more...)
Company: RingCentral
Location: Belmont
Posted on: 10/26/2020

Software Engineer, Automated Mapping
Description: HireArt is helping TRI hire a skilled and highly motivated Software Engineer to support the development and performance of high-definition maps for autonomous driving. This position is fully remote and (more...)
Company: Toyota Research Institute
Location: Los Altos
Posted on: 10/26/2020

Sr. Sales Enablement Professional: Instructional Designer / Content Developer
Description: Arm is looking for a talented Instructional Designer/Content Developer with the experience, knowledge andskills to design and develop top-notch sales-focused curricula for ISG Sales teams across the globe. (more...)
Company: Arm
Location: San Jose
Posted on: 10/26/2020

Entry Level Telecom Tower Technician / Construction General Laborer _ Sacramento, CA
Description: Entry Level Telecommunications Tower Technician / Construction General Laborer Must be willing to Travel Weekly Wireless Telecommunications Construction Contractors Cell Phone Tower Construction, Upgrades (more...)
Company: TJG Civil Engineers and Land Planners
Location: Elk Grove
Posted on: 10/26/2020

Technical Support Engineer 1
Description: FORTINET NASDAQ: FTNT SECURES THE LARGEST ENTERPRISE, SERVICE PROVIDER, AND GOVERNMENT ORGANIZATIONS AROUND THE WORLD. FORTINET EMPOWERS ITS CUSTOMERS WITH INTELLIGENT, SEAMLESS PROTECTION ACROSS THE (more...)
Company: Fortinet
Location: Sunnyvale
Posted on: 10/26/2020

Senior Full-Stack Software Engineer - Alamo, CA
Description: Job Description: 10 10 Join Hired and find your dream job as a Senior Full Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, (more...)
Company: Hired
Location: Alamo
Posted on: 10/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds