Front Desk Agent HVSR Starting @ $19.30/hr
Company: VALENCIA GROUP
Location: San Jose
Posted on: May 28, 2023
Job Description:
Job Details
Level
Entry
Job Location
Hotel Valencia Santana Row - San Jose, CA
Position Type
Full-Time/Part-Time
Education Level
None
Salary Range
$19.30 - $19.30 Hourly
Travel Percentage
None
Job Shift
Swing
Job Category
Hospitality - Hotel
Front Desk Agent
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE
YOU!!!
Come be a part of an AWARD WINNING TEAM.
Hotel Valencia Santana Row is located in San Jose, CA and is a
pillar of the community. Our hotel is unique to the city and we are
looking for outstanding talent to provide exceptional customer
service to our guests. We are part of Valencia Hotel Group, a
collection of hotels created for today's passionate traveler, each
of our hotels are intentionally built to showcase modern design and
classic character. We are looking for team members who are ready to
be empowered to go above and beyond..
Job summary:
Front Desk Agents are responsible for greeting and registering the
guest providing outstanding guest service during their stay and
settling the guest's account upon completion of their stay. Primary
responsibilities include: registering guests making and modifying
reservations hotel operator and concierge duties. Providing
attentive courteous and efficient service to all guests prior to
arrival and throughout their stay while maximizing room revenue and
occupancy.
Shift requirements:
Currently searching for shifts ranging from 6:00AM to 2:30PM, and
2:00PM to 10:30PM pm with weekends and holidays.
Responsibilities:
- Contribute positively to the team within the department
- Prepare for any and all guest requests
- Participate in on-going training.
- To be thoroughly acquainted with all check-in procedures and
policies.
- Be familiar with guest scenarios.
- Be familiar with all technical equipment as related to the
Front Desk.
- To be familiar with all hotel facilities.
- To be familiar with general organization set-up.
- To be familiar with the inter-relationship between the
different departments.
Hotel Specific Essential Functions:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace,
including anticipating, preventing, identifying, and solving
problems as necessary.
- Must have the ability to assimilate complex information, data
etc from disparate sources and consider, adjust or modify to meet
the constraints of the particular need.
- Must be effective at listening to, understanding, and
clarifying the concerns and issues raised by co-workers and
guests.
- Must be able to work with and understand financial information
and data, and basic arithmetic functions.
- Approach all encounters with guests and employees in a
friendly, service oriented manner.
- Maintain regular attendance in compliance with Hotel Valencia
standards, as required by scheduling which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing the proper uniform and nametag when
working.
- Comply at all times with Hotel Valencia Standards and
regulations to encourage safe and efficient hotel operations.
- Check guests into or out of hotel.
- Confirm credit and payment method at check in.
- Confirm full payment at check out.
- Log all requests, confirm completion and follow up.
- Direct guests to daily functions within hotel.
- Complete bucket check.
- Review PMS inventory and House Count for availability and
rates.
- Book reservations for day of arrival or future stays.
- Balance and prepare individual paper work for closing of
shift.
- Balance bank daily.
- To be thoroughly acquainted with all hotel promotional
programs.
- Run copies and charge guests as needed.
- Send faxes and charge guests as needed.
- Run daily arrival report and mark registration cards for
special requests.
- Distribute faxes, packages and mail to guest services for
delivery or inform guest of receipt.
- Stock and clean work space for next shift
- Distribute billing reports to Hotel outlets.
- Block bus tours and notify housekeeping.
- Run PBX board as necessary.
- Load PMS, PBX, PC, Folio, Fax and Pay TV printers as
necessary.
- Comply with Valencia Hotel Group (and its affiliates) standards
and regulations to encourage safe and efficient hotel
operations.
- Maintain regular attendance in compliance with Valencia Hotel
Group (and its affiliates) standards as required by scheduling
which will vary dependent upon hotel business needs.
- Complete other duties as assigned by Supervisor.
Tools and Equipment:
- Computer and printer, typewriter, telephone, pen/pencil,
photo-copying machine, facsimile machine.
Working Environment:
- Interior and on occasion exterior of hotel with exposure to
weather conditions.
Physical Requirements:
- Standing/Walking: Constantly: At front desk on tile or
carpet.
- Crouching (bend at knees): Frequently. When getting supplies
from cabinets, picking things up from the floor, and loading the
computer printer with paper.
- Stooping (bend at waist): Constantly. Getting keys, supplies,
and doing paperwork on the front desk.
- Twisting (knees/waist/neck): Constantly. When working with
several people at once; watching for guests; retrieving
material.
- Reaching (overhead/extension): Constantly. Passing materials to
guests over the front desk counter.
- Handling/Grasping: Constantly. Handling telephones, folios,
files, fares, supplies, keyboards, grasping pens, telephones, and
credit card.
- Pushing/Pulling: Average weight frequently 5 lbs. Maximum
weight occasionally 20 lbs.
- Lifting/Carrying: Average weight frequently 5 lbs. Maximum
weight occasionally 20 lbs.
Qualifications:
- Hotel Operations or Customer Service experience preferred.
- Communicates effectively with others.
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- Skilled in working with multiple computer programs.
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal
Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all
persons. The company does not discriminate because of race, color,
religion, sex, national origin, disability or ancestry in
recruiting, hiring, placement, promotion or any other condition of
employment and actively seeks a diverse and representative work
force.
Keywords: VALENCIA GROUP, San Jose , Front Desk Agent HVSR Starting @ $19.30/hr, Human Resources , San Jose, California
Didn't find what you're looking for? Search again!
Loading more jobs...