Operations Manager Bistro Food and Beverage - Courtyard San Francisco Airport/Oyster Point Waterfron
Company: Marriott International, Inc.
Location: San Jose
Posted on: May 19, 2019
Heres To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you'll ensure guests have a smooth,
productive stay that meets their personal and business needs. Find
Your World at Courtyard by Marriott. The Courtyard San Francisco
Airport/Oyster Point Waterfront located at 1300 Veterans Blvd ,
South San Francisco, CA 94080 is currently hiring a Operations
Manager Bistro Food and Beverage. Responsibilities include: Entry
level management position that is responsible for leading and
assisting with the successful completion of daily shift
requirements. Front office areas include Bell/Door Staff,
Switchboard and Guest Services/Front Desk. Strives to ensure guest
and employee satisfaction and achieve the operating budget. Assists
in completing financial and administrative responsibilities.
CANDIDATE PROFILE Education and Experience High school diploma or
GED; 2 years experience in the guest services, front desk, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; no work experience
required. CORE WORK ACTIVITIES Supporting Management of Front Desk
Team Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation
among team members. Serves as a role model to demonstrate
appropriate behaviors. Understands employee positions well enough
to perform duties in employees' absence. Handles employee questions
and concerns. Supports all areas of the Front Office in the absence
of the Front Office or Front Desk Manager. Supports daily Front
Desk shift operations. Supporting Progress Toward Guest Services
and Front Desk Goals Supports day-to-day operations, ensuring the
quality, standards and meeting the expectations of the customers on
a daily basis. Develops specific goals and plans to prioritize,
organize, and accomplish your work. Handles complaints, settling
disputes, and resolving grievances and conflicts, or otherwise
negotiating with others. Participates in department meetings and
continually communicates a clear and consistent message regarding
the Front Desk goals to produce desired results. Strives to improve
service performance. Observes staffing levels to ensure that guest
service, operational needs and financial objectives are met.
Supports training of staff on adherence to all credit policies and
procedures to reduce bad debts and rebates. Supports same day
selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall
property financial goals and objectives. Ensuring Exceptional
Customer Service Provides services that are above and beyond for
customer satisfaction and retention. Improves service by
communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations. Encourages employees
to provide excellent customer service within guidelines. Handles
guest problems and complaints seeking assistance from supervisor as
necessary. Interacts with guests to obtain feedback on product
quality and service levels. Supporting Projects and Policies
Supports implementation of customer recognition/service programs,
communicating and ensuring the process. Assists in the review of
comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms. Assists in
the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize
guest preferences and aid in problem resolution. Supporting
Handling of Human Resource Activities Identifies the developmental
needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills. Provides guidance and
direction to subordinates, including setting performance standards
and monitoring performance. Provides feedback to individuals based
on observation of service behaviors. Participates in an ongoing
employee recognition program. Supports training when appropriate.
Participates in the employee performance appraisal process.
Additional Responsibilities Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person. Analyzes information and evaluating results to choose
the best solution and solve problems. Informs and/or updating the
executives, the peers and the subordinates on relevant information
in a timely manner. Performs all duties at the Front Desk as
necessary. Understands the functions of the Bell Staff, Switchboard
and Concierge/Guest Services operations. Complies with loss
prevention policies and procedures. To apply now, go to:
Additional Location: - San Mateo, California; South San Francisco,
California; Menlo Park, California; San Bruno, California; Redwood
City, California; Millbrae, California; Burlingame, California
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., San Jose , Operations Manager Bistro Food and Beverage - Courtyard San Francisco Airport/Oyster Point Waterfron, Hospitality & Tourism , San Jose, California
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