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Customer Service Representative

Company: Confidential
Location: San Jose
Posted on: October 12, 2018

Job Description:

We are looking for a customer-oriented service representative. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. *Manage large amounts of incoming calls *Generate sales leads *Identify and assess customers' needs to achieve satisfaction *Build sustainable relationships and trust with customer accounts through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/customer service team sales targets and call handling quotas *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Take the extra mile to engage customers Requirements *Proven customer support experience or experience as a client service representative *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiarity with CRM systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize, and manage time effectively *High school degree El Paso Times.Category: Customer Service, Keywords: Customer Service Representative

Keywords: Confidential, San Jose , Customer Service Representative, Hospitality & Tourism , San Jose, California

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