Guest Services Ambassador

Company: LAZ Parking
Location: Santa Clara
Posted on: March 3, 2026

Job Description:

The Details: Title : Guest Service Ambassador Hours: AM & PM shifts 11am-3p, 3p-7p MUST be flexible to work weekends. Pay Rate - $21/hr Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately. 401(k) with Employer Match Transit and Commuter Benefits in Select Markets Position Summary Parking Ambassadors serve as the frontline customer?service representatives for our Center’s parking operations. These individuals will be stationed at Pay?on?Foot stations, garage entry points, and exit lanes to assist guests during the transition to updated parking rates. Parking Ambassadors help ensure a smooth customer experience by providing friendly, clear communication about pricing changes, payment processes, and the overall value of our parking facilities. This role is ideal for individuals who are approachable, patient, and confident in interacting with shoppers in a fast?paced environment. Key Responsibilities Customer Interaction & Support Greet guests warmly and serve as a welcoming presence in parking areas. Clearly and confidently explain the new parking pricing structure, including rates, validation options, and payment methods. Assist guests in using Pay?on?Foot machines, understanding ticketing, and navigating payment workflows. Provide guidance at entry and exit gates , troubleshooting issues such as misplaced tickets, error messages, or confusion about fees. Communicate the benefits and value of managed parking, such as improved space availability, enhanced security, and garage cleanliness. Handle guest concerns professionally, escalating to mall management when needed. Brand & Service Standards Maintain a polished, professional appearance consistent with mall service guidelines. Demonstrate excellent verbal communication skills and a calm, courteous demeanor. Uphold the mall’s commitment to superior guest service and positive customer experiences. Qualifications Previous customer service experience preferred (retail, hospitality, events, or parking operations). Friendly, outgoing personality with strong communication skills. Ability to stand for extended periods and work outdoors or in parking structures. Comfortable handling guest questions, including occasional complaints, in a professional and upbeat manner. Ability to learn and explain parking equipment functions and pricing details quickly. Reliable, punctual, and committed to providing exceptional service. Work Environment & Schedule Role requires standing and walking in parking areas for full shifts. Shifts may include evenings, weekends, and holidays based on shopping center traffic needs. Ambassadors may be assigned to different garage locations throughout the day. Overall Purpose of the Role Parking Ambassadors are essential in ensuring guests feel supported and informed during the transition to the mall’s updated parking model. By delivering clear communication and exceptional service, Ambassadors help maintain a positive guest experience and reinforce the value and convenience of our parking facilities. Physical Demands: Ability to stand for extended periods and work outdoors or in parking structures. Willingness to work in the elements heat, wind, snow, rain, etc. Ability to lift, push and pull at least 50 pounds. Ability to stand, walk and run for extended periods of time. Ability to bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt, LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify

Keywords: LAZ Parking, San Jose , Guest Services Ambassador, Hospitality & Tourism , Santa Clara, California