Director of Restaurant Operations
Company: SSP
Location: San Jose
Posted on: November 2, 2025
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Job Description:
Join Our Team as the Director of Restaurant Operations in a
dynamic airport environment! $120,000 - $130,000 / year Opportunity
for Quarterly Bonus and Year-end Super Bonus Comprehensive Benefits
Package Career Progression Opportunities What You'll Do: Drive
Management Team/Direct Reports and Hourly Team Members: in the
areas of new product introductions and promotional programs; drive
the implementation of these items and drive and/or provide training
to management team/direct reports and hourly team members
accordingly. Focus on the Food: Ensure food quality and standards;
maintain recipe adherence and portion control, ensuring compliance
with company, restaurant partner and food safety specifications.
Keep abreast of emerging issues in food safety and communicate
adequately to functional and cross-functional partners. Drive the
Training Process: Conduct the training for management/direct
reports and hourly team members on proper product preparation (for
both internal and external brands), guest service techniques, and
daily equipment maintenance procedures, as well as brand identity
and standards. Conduct Routine Internal Quality Assessment Audits:
and complete detailed written assessments to help determine
preparedness of location and concurrence with brand standards and
programs. Responsible For: financial controls, personnel
management, facilities, marketing, food preparation and quality,
and general business operations and possess the organizational
agility to report on these measures to your manager on a regular
basis. Developing Innovative Solutions: Work with Regional Vice
President/Area Director of Operations in developing innovative
solutions for positive, long-term transformations within the
assigned properties. Cost Control: Optimize food and labor costs to
maximize profitability. People Development: Facilitate, participate
in, and develop action plans arising out of the Company's
succession planning process. Systems and Processes: Maintains
adherence to all company policies and procedures, as well as state
health/sanitation standards. Merchandising and Displays: Maintain
all merchandising standards, display presentations and signing
standards and monitor inventory levels. Office Management: Handle
tasks such as management of funds and media, receiving, inventory,
purchasing, team member scheduling and payroll. Forecasting and
Budgeting: Assist in monitoring sales performance through the
analysis of sales reports and comparison shopping. What We're
Looking For: Educational Background: Bachelor’s Degree in Culinary,
Hotel & Restaurant Management or related field highly desired;
experience may substitute for education. Experience: Full Service
with bar restaurant General Management experience required. Quick
Service Restaurant management highly desired. 10 years of
increasing responsibility of management experience in a
full-service with bar restaurant environment with direct P&L
responsibility and oversight of $20m managed sales volume and/or
franchise operations management; or an equivalent combination of
education and experience - preferred. 10 years of airport terminal
F&B concessions experience - highly desirable. 5 years of
multi-unit restaurant management experience with General Manager
direct reports or franchise management experience – required.
Financial Skills: Aptitude to monitor and control labor costs in
both dollar and percentage terms. Technical Training: Culinary
background is desirable. Utmost importance on food safety.
Technical Skills: Proficient level of computer literacy, including
3 years demonstrated proficiency with MS Office (Word, Excel,
PowerPoint, and Outlook), and Point-of-Sale (POS) systems.
Effective organizational maturity to prioritize daily, weekly,
monthly and yearly activities. Excellent written and verbal
communication, including delivering presentations at public
meetings. Interpersonal Skills: Ability to effectively influence
through knowledge, relationship management, and trust. Ability to
interact at all levels, including with executives, union
representatives, and diverse hourly team members. Proven track
record of resolving uncomfortable situations with clients,
customers, peers and direct reports. Analytical Skills: Ability to
conduct gap analysis “between desired and current state” of
expressed goals, based on business planning, knowledge of basic
business operations, employee satisfaction, consumer satisfaction,
and marketing effectiveness. Diversity Statement SSP America is an
equal opportunity employer. All decisions concerning the employment
relationship will be made without regard to race, color, national
origin, religion, sex, sexual orientation, gender identity or
expression, veteran status, age, disability, genetic information,
or and other status or characteristic protected by federal, state,
or local law. SSP America will provide reasonable accommodations
during the application and interview process upon request as
required to comply with applicable laws.
Keywords: SSP, San Jose , Director of Restaurant Operations, Hospitality & Tourism , San Jose, California
