Retail Business Manager

Company: Living Spaces
Location: San Jose
Posted on: September 4, 2024

Job Description:

Position Summary
The primary role of the Business Manager is to teach, train, and develop the store teams in their understanding and application of Foundational Excellence (Standard work, Talent, and Leadership), warehouse logistics, floor merchandising, and operational guest execution. Enable the store and the business segments within to exceed targeted revenue budget while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Business Manager requires having a 4-wall holistic approach to business operations.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.

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• Develop and support the supervisor team to ensure the sales team understands their individual role and contribution as it relates to all components of the store operating procedure.
  
• Facilitate ownership over staffing, scheduling, retail store presentation, and maintain a high level of guest satisfaction.
  
• Partner with HR Business Partner on store-level HR related issues.
  
• Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations. Ensure that coverage is scheduled to optimize productivity and efficiency.
  
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules.
  
• Validate execution of style guide directives by overseeing all aspects of merchandising, visual, labeling, and janitorial.
  
• Support the Logistics team in managing product flow both inbound/outbound accurately according to status.
  
• Support the Logistics team in managing inventory accuracy according to company asset protection standard work.
  
• Greet and engage guests on the sales floor and pick up locations.
  
• Drive proficiency using Living Spaces Guest Engagement Model and supporting behaviors.
  
• Lead and develop a team of Supervisors to execute the Guest Engagement Model proficiency through a culture of coaching store teams daily.
  
• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work.
  
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model.
  
• Handle escalated guest situations and resolution.
  
• Change current reality through gap management and by creating business plans for people and process.
  
• Recruit, lead, and develop all team members and develop a culture of passionate, high-performance teams.
  
• Host ongoing talent conversations that develop leadership skills to build store "bench".
  
• Inspire and guide through coaching, mentoring, and leading by example.
  
• Set clear expectations and hold teams accountable for performance results.
  
• Ensure brand presentation is executed in the store as defined by the Style Guides.
  
• Drive for results by developing dedicated focus around SOP's, retail processes, and procedures.
  
• Able to build a culture throughout the store that drives the following positive company expected outcomes.
  
• Build and inspire store teams to achieve goals and complete standard work.
  
• Generate energy within the store through recognition and transparent in-the-moment conversations.
  
• Open and close the store as needed, including securing the building, enabling, and disabling the alarms.
  
• Support Operations Team in managing cash and Vault Management procedures.
  
  Qualifications
  Education/Experience: Bachelor's degree (B.A. or B.S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.
  Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.
  Supervisory Responsibilities: This position will manage the sales supervisor team within the store. Develop and execute the company's business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have an accurate view of the market and the company's future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.
  Position Hiring Range
  The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills, and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.
  Compensation: $72,900.00 - $97,200.00
  Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
  Benefits Include:
  
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  • Medical
    
  • Dental
    
  • Vision
    
  • 401(k) (full and part time eligible)
    
  • Vacation
    
  • Sick Time
    
  • Flex Spending Account
    
  • Employee Assistance Program
    
    For more details, please visit our website at:
    Equal Opportunity Employer
    It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
    E-Verify
    Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
    Applicant Privacy
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Keywords: Living Spaces, San Jose , Retail Business Manager, Hospitality & Tourism , San Jose, California