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Customer Service Administrator

Company: PrideStaff
Location: San Jose
Posted on: November 16, 2023

Job Description:

Job Summary: Customer Service Representative is responsible for the entry and processing of incoming orders from customers via phone/email/ecommerce. Representative works with production and shipping team members to ensure the best possible customer experience and timeliest delivery of completed orders. Proper data input, friendly customer-facing demeanor, and accuracy when reporting inventory and lead time information to customers are all critical skills required by the job. Representative will be multitasking and prioritizing rush orders throughout the day as well as inputting data into the database while answering calls and emails. Representative will also be responsible for accurately processing daily invoices, cash receipts and posts to appropriate accounts.

Job Duties:

  • Manage incoming calls and customer service inquiries via phone or email using strong phone contact skills and active listening.
  • Accurately enter into software and appropriately process all incoming customer orders via the phone, emails or through ecommerce.
    • Receive and accurately enter credit card information over the phone for ecommerce orders. Ensure proper processing of credit cards.
    • Manage work time effectively and prioritize rush orders and urgent customer requests.
    • Manage customer expectations by providing the most accurate information possible regarding production scheduling, backorders, and lead times set by production manager/planner.
    • Modify orders with actual shipping charges and close day-end orders, generating invoices for customers.
    • Ensure all financial activity is properly accounted for on a daily, weekly and monthly basis. Assist with month-end closing.
      • Prepare and maintain all necessary monthly, quarterly and/or annual reporting as required by the independent CPA and/or President.
      • Provide professional support to customers, distributors and vendors regarding account or order inquiries.
      • Work with international distributors to complete freight shipping documents, including Shippers Letter of Instructions (SLI) and pro forma invoices.
      • Work with freight forwarders on shipment logistics, including weights/dimensions, documentation and driver pickup windows.
      • Complete and maintain customer and distributor credit account requests.
      • Provide other administrative and office support as required, including but not limited to: managing inbound and outbound mail, making copies or scanning documents, filing, locating missing files or other documents, welcoming visitors and managing front reception, assisting with freight quotes, etc.
      • Work effectively with manager to perform other duties as assigned, including projects that may extend beyond the scope of currently defined responsibilities.
      • Must be extremely detail oriented and be able to work independently.

Keywords: PrideStaff, San Jose , Customer Service Administrator, Hospitality & Tourism , San Jose, California

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