Customer Service Advocate - Remote in Wisconsin OR Minnesota
Company: UnitedHealth Group
Location: San Jose
Posted on: September 15, 2023
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Job Description:
If you are located within the state of Wisconsin OR Minnesota,
you will have the flexibility to telecommute* (work from home) as
you take on some tough challenges.
At--UnitedHealthcare, we're simplifying the health care experience,
creating healthier communities and removing barriers to quality
care. The work you do here impacts the lives of millions of people
for the better. Come build the health care system of tomorrow,
making it more responsive, affordable and equitable. Ready to make
a difference? Join us and start doing your life's best work.SM
Even if you have no prior experience, we have training classes
starting soon to help you build the successful career that you want
- apply today!
Turn on the news on any night of the week and you're likely to hear
about the changes that are sweeping through our health care system.
It's dramatic. It's positive. And it's being led by companies like
UnitedHealth Group. Now, you can take advantage of some of the best
training and tools in the world to help serve our existing and new
customers. You'll take as many as 50-70 calls per day from
customers who have questions about their health benefits. As their
advocate, you'll use your personality and our tools to help them
through the health care benefits available to them, including
helping them enroll in a new plan. This is no small
opportunity.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 11:35am
- 8:05pm CST. It may be necessary, given the business need, to work
occasional overtime.
We offer 18 weeks of virtual training. The hours during training
will be 10:30am to 7:00pm CST, Monday - Friday. No PTO during
training. 100% attendance required--
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
This role is equally challenging and rewarding. You'll be called on
to research complex issues pertaining to the caller's health,
status and potential plan options. To do this, you'll need to
navigate across multiple databases which requires fluency in
computer navigation and toggling while confidently and
compassionately engaging with the caller.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Preferred Qualifications:
Telecommuting Requirements:
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, San Jose , Customer Service Advocate - Remote in Wisconsin OR Minnesota, Hospitality & Tourism , San Jose, California
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