Customer Service Representative

Company: Veolia Water Technologies and Solutions
Location: San Jose
Posted on: March 18, 2023

Job Description:

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment.Come be part of something special - start your journey today!


Role Summary/Purpose

The Customer Service Representative will assist in billing,

management, creation, and modification of a large portfolio of

contracts and customers.



Essential Responsibilities In addition, you will:

• 
  
• Review contracts and pricing for accuracy.
  
• Maintain customer master data in SAP.
  
• Complete customer questionnaires with assistance from other
  
• departments.
  
• Setup new customers utilizing Salesforce workflows.
  
• Review purchase orders for accuracy.
  
• Assist sales and service with any discrepancy related to
  
• contracts.
  
• Transmit contract copies to customers upon request.
  
• Support business billing quality program and assist as required
  
• any billing quality disputes from customers.
  
• Run billing queue and monthly bill plans for invoicing.
  
• Identify process improvement opportunities in your work and
  
• the work of other individuals and functions.
  
• Maintain full confidentiality with customer information.
  
• Other projects as assigned.
  
  
  
  
  Qualifications/Requirements
  
  
  • 
    
  • Bachelor Degree from an accredited college or university or
    
    
    equivalent work experience.
    
    
    • 
      
    • Minimum of 1 year of SAP experience in Sales and Distribution (SD) or related modules or related ERP experience.
      
      
      
      
      Desired Characteristics
      
      
      • 
        
      • Demonstrated to be a self-starter.
        
      • Proactive approach to problem solving.
        
      • Clear thinking & ability to effectively communicate.
        
      • Influencing skills to get stakeholders towards a single goal.
        
      • Effectively balance multiple initiatives.
        
      • Experience working in a fast-paced environment.
        
      • Team player.
        
        
        
        
        At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:
        
        Compensation: The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience and market conditions, as well as internal peer equity. Depending upon all of the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range of $45,000-$60,000
        
        
        
        Health & Life Insurance
        
        Paid Vacation & Sick Time
        
        Paid Holidays
        
        Parental Leave
        
        401(k) Plan
        
        Flexible Spending and Health Savings Accounts
        We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.
        
        We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

Keywords: Veolia Water Technologies and Solutions, San Jose , Customer Service Representative, Hospitality & Tourism , San Jose, California