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Customer Service Agent

Company: Vista Global
Location: San Jose
Posted on: March 16, 2023

Job Description:

Hourly rate: $22.00 per hour. We're hiring in San Jose! The Air Shuttle is in search of a Customer Service Agent working Monday - Friday 11:45am to 6:45pm.
Customer Service Agents (CSAs) are uniformed personnel who ensure safety, and provide superior customer service.

  • Ensure passenger reservations are accurate
  • Administer passenger check-in to ensure that all policies and procedures including TSA requirements are followed during this process
  • Inspection of all travel documentation and baggage handling service
  • Ensure that all forms and reports are completed accurately and in a timely manner
  • Resolve passenger issues by applying company policy where ensuring customer satisfaction
  • Facilitate passenger amenities during flight irregularities and extended delays by keeping passengers informed of any delays with timely announcements
  • Effectively communicate with company personnel via radio, telephone, instant messaging and email.
  • Ability to multitask in a fast-paced environment with ever changing priorities
  • Ability to communicate clearly and concisely with delivery drivers regarding incoming/outgoing deliveries
  • Utilization of freight handling and passenger reservation software
  • Other duties and/or projects as assigned.
    • Must be a minimum of 18 years of age
    • Possess a high school diploma
    • Required to have basic computer skills
    • Ability to read, write and understand English
    • Ability to communicate clearly
    • Previous customer service experience preferred
    • Must work well under pressure
    • Ability to lift 50lbs GMJ Air Shuttle is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

Keywords: Vista Global, San Jose , Customer Service Agent, Hospitality & Tourism , San Jose, California

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