Customer Service Agent

Company: Vista Global
Location: San Jose
Posted on: March 16, 2023

Job Description:

Hourly rate: $22.00 per hour. We're hiring in San Jose! The Air Shuttle is in search of a Customer Service Agent working Monday - Friday 11:45am to 6:45pm.
Customer Service Agents (CSAs) are uniformed personnel who ensure safety, and provide superior customer service.

• Ensure passenger reservations are accurate
• Administer passenger check-in to ensure that all policies and procedures including TSA requirements are followed during this process
• Inspection of all travel documentation and baggage handling service
• Ensure that all forms and reports are completed accurately and in a timely manner
• Resolve passenger issues by applying company policy where ensuring customer satisfaction
• Facilitate passenger amenities during flight irregularities and extended delays by keeping passengers informed of any delays with timely announcements
• Effectively communicate with company personnel via radio, telephone, instant messaging and email.
• Ability to multitask in a fast-paced environment with ever changing priorities
• Ability to communicate clearly and concisely with delivery drivers regarding incoming/outgoing deliveries
• Utilization of freight handling and passenger reservation software
• Other duties and/or projects as assigned.
  
  • Must be a minimum of 18 years of age
  • Possess a high school diploma
  • Required to have basic computer skills
  • Ability to read, write and understand English
  • Ability to communicate clearly
  • Previous customer service experience preferred
  • Must work well under pressure
  • Ability to lift 50lbs GMJ Air Shuttle is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

Keywords: Vista Global, San Jose , Customer Service Agent, Hospitality & Tourism , San Jose, California