District Manager - Turns Services
Company: VALET LIVING
Location: San Jose
Posted on: November 26, 2022
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Job Description:
Grow as We Grow and Take Your Career to New Heights!
Working under the general supervision of the market
Regional/General Manager, District Managers are responsible for
managing Property Solutions services to approximately 20 apartment
communities and providing direction and oversight for W-2 porters
and Service Resources. In collaboration with sales counterparts,
District Managers ensure client satisfaction through ongoing
customer engagement and quality service checks on assigned
properties.
Salary Range:$63,000-$68,000
Responsibilities:
Daily Operations
-Responsible for recruiting, hiring, and onboarding Service
Resources and W-2 porter associates to build a bench in advance of
capacity
-Responsible for managing the total Property Solutions service of
approximately 20 apartment communities
-Provide direction and oversight for W-2 porter associates and
Service Resources by ensuring daily and timely
-Completion of client requested services
-Quality Control visits
-Creating and managing schedules
-Coordinate with community staff to assign jobs appropriately and
promptly to meet client expectations
-Ensure the following of all safety procedure and protocols per job
task(s) with applicable Personal Protective Equipment
Client and Service Resource Retention
-Takes the initiative and apply critical thinking skills to
forecast/solve problems and drive results with keeping market
margin requirements, scheduling and anticipating SR shortage or
when the SR not meeting Quick Turns standard of work.
-Create and maintain cooperative working relationships and frequent
communication with property staff and associates through daily site
visits and timely response to questions and concerns Respond to
elevated concerns not later than two hours during the business day.
Respond to non-urgent concerns the same day.
-Educate property staff on any/all new service offerings from Valet
Living
Organizational Activities
-Comply with and train on all safety policies and procedures.
Report all safety incidents in a thorough and timely manner using
Process Map
-Collaborate with internal business partners; finance, human
resources, marketing, operations, and IT when needed
-Keep accurate client interaction records
-Discuss associate's development needs and subsequently facilitates
appropriate support, coaching and/or training opportunities
-Work with ADM accordingly to increase revenue growth
Competency/Proficiency Skills
-Unwavering work ethic, integrity, and sense of accountability
-Ability to manage stress and adapt to changing environment,
comfortable with complexity
-Ability to perform effectively in environments with frequent
workload changes and competing demands
-Effectively communicate with others (verbal/written)
-Builds effective teams, hold self/others accountable
-Ability to assess issues and situations for work to be completed
and apply resolution proposals to community managers and Service
Resources to fulfil the completion of service orders
-Ability to adapt to technology platforms
Service/Support
-New community launches, including a property, walk with the
maintenance director to ensure agreement of the job scope and
service protocols with a follow-up that includes property
management.
-Provide community managers with updates/progress with job task(s)
completions
-Driving to inventory warehouse when needed for supplies
-Drive daily to properties within the assigned district during the
workweek to perform quality checks to ensure client satisfaction
and Service Resource quality work
-Minimum bi-weekly visits per month for existing clients to build
rapport
Education and Experience Requirements:
-High school diploma or GED equivalent required, AA degree
preferred
-Bilingual (English/Spanish) Preferred
-Proficiency in MS Word, Outlook, SalesForce.com, Excel &
PowerPoint
-Multi-location management of dispersed workforce
-Customer service, and prior people management experience
(preferred in a part-time workforce)
-Basic employment law, customer service fundamentals,
leadership/management principles, verbal/written communication
fundamentals/etiquette
Special conditions of employment:
-Valid driver license and good driving record
-Ability to operate a motor vehicle in accordance with company
policy
-Ability to work outdoors
-Flexibility to be on call during irregular hours depending on
business needs
Physical job requirements:
-Ability to lift up to 50 lbs.
-Ability to carry up to 50 lbs.
-Ability to walk the distance of the property
-Ability to walk Up/Downstairs
-Ability to bend at knees and lift
-Ability to bend at the waist and lift
-Ability to lift arm to shoulder height
We provide the following comprehensive, flexible benefits to our
full-time associates:
-Health coverage for you and your family through medical, dental,
vision plans, and Pet insurance plan options
-Tax advantages through healthcare savings and flexible spending
accounts
-Financial protection through disability, life, accidental death &
dismemberment, and business travel insurance
-401k plan with a generous company matching contribution
-Generous paid time off program in which benefits increase along
with your tenure with the company
-Support of continued education through tuition reimbursement
-Associate and family assistance program
-Associate discount programs
-Referral bonus program
-Rewards and recognition program
#LI-RD22
Are you a current Valet Living employee? If so, click here to
apply.
Valet Living is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. We recruit, employ,
train, compensate, and promote without regard to race, religion,
creed, color, national origin, age, gender, sexual orientation,
gender identity, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local
law.
Keywords: VALET LIVING, San Jose , District Manager - Turns Services, Hospitality & Tourism , San Jose, California
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