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Customer Service Representative

Company: Azazie, Inc.
Location: San Jose
Posted on: January 15, 2022

Job Description:

Azazie, Inc. is on a mission to reinvent shopping for bridesmaid dresses and wedding gowns! Our eCommerce brand connects bridesmaids and brides with over 200 affordable gowns in 60+ colors for bridesmaids, brides, and mothers of the bride. We even carry matching accessories for groomsmen!

Job Summary:
Azazie is looking for an enthusiastic Customer Service Representative to join our growing team! As a Customer Service Representative, you will be responsible for providing effective customer service by using knowledge of company products and services. You will interact with customers to provide information in response to questions, concerns, and complaints primarily by phone with some email and chat interactions.

While this position is temporarily remote, we are only recruiting local candidates at this time.
As a Customer Service Representative, you'll be an important part of a growing company. You'll...
Answer or make calls to clients to learn about and address their needs, complaints, or other issues
De-escalate situations involving dissatisfied customers by confirming or clarifying information and offering timely assistance following company procedures/policies
Respond efficiently and accurately to callers by explaining possible solutions and ensuring that client queries are answered completely with limited back and forth
Navigate knowledge bases and our website to locate and provide accurate information to customers
Understand and strive to meet or exceed call center metrics as established by management
Support sales goals by utilizing the website to make recommendations for items with limited hands-on interaction with product.
Utilize software, databases, and tools appropriately to provide excellent customer service

Our ideal Customer Service Representative:
Problem Solver
Is willing to jump in as needed to best support team and customers
Thrives in a fast-paced environment
Positive attitude with a desire to learn and share ideas
Customer-focused with strong customer service skills
Can clearly, effectively, and quickly communicate through phone, email, and chat
Is able to quickly establish rapport with customers

Customer Service: 1 year (Preferred)
De-escalations 1 year (Preferred)
Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Remote Experience is a plus
High school Degree required
Computer experience and aptitude
Experience with Zendesk or other CRM software a plus
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating between chat and other company tools such as our CRM and phone software

Position Details
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Located in San Jose, CA (Temporarily remote due to Covid19)
1st-month training schedule Monday - Friday (8:00 am - 4:00 pm)
After the first month shift will either be Tuesday-Saturday or Sunday-Thursday

Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Azazie, Inc., San Jose , Customer Service Representative, Hospitality & Tourism , San Jose, California

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