Guest Service Representative (PM Shift) - Courtyard San Francisco Downtown - (19108277)
Company: Marriott International, Inc.
Location: San Jose
Posted on: August 2, 2020
Here's To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you''ll ensure guests have a
smooth, productive stay that meets their personal and business
needs. Find Your World at Courtyard by Marriott. The Courtyard San
Francisco Downtown, located at 299 Second Street , San Francisco,
California, 94105 is currently hiring a Guest Service
Representative (PM Shift). Responsibilities include: Process all
guest check-ins by confirming reservations in computer system,
verifying guest identity, requesting form of payment, assigning
room, and issuing room key in accordance with property policies and
procedures. Operate telephone switchboard station. Respond to and
resolve guest requests, including wake-up call requests. Run daily
reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy. Review shift logs/daily
memo books and document pertinent information in logbooks. Process
all payment types such as room charges, cash, checks, debit, or
credit. Count and secure bank. Complete end-of-day activities
including posting charges to accounts, completing cashier and
closing reports, running night audit backup, and roll the date.
Print and fold folios and ensure that they are placed under each
guest room door the night before check-out. Follow all company and
safety and security policies and procedures; report any maintenance
problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensure uniform and personal appearance
are clean and professional. Maintain confidentiality of proprietary
information; protect company assets. Support all co-workers and
treat them with dignity and respect. Support team to reach common
goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds without assistance. Stand, sit, or walk for
an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g., small
print). Grasp, turn, and manipulate objects of varying size and
weight, requiring fine motor skills and hand-eye coordination.
Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Welcome and acknowledge all guests according
to company standards. Speak with others using clear and
professional language, and answer telephones using appropriate
etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
Keywords: Marriott International, Inc., San Jose , Guest Service Representative (PM Shift) - Courtyard San Francisco Downtown - (19108277), Hospitality & Tourism , San Jose, California
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