Complex Customer Care Representative (3 Days Left)

Company: Optum
Location: Concord
Posted on: July 14, 2025

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5003 Commercial Circle Concord, CA. We offer 2 weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities: - Answers questions after patient billing is completed - Talk to patients and explains billing questions - Understands how the billing process takes place - Takes insurance and applies in system and bills - Add/delete insurance on patient’s files - Set up payment plans and take payments You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED - Must be 18 years of age OR older - 1 years of customer service experience - 1 years of healthcare billing and/or collections experience - Experience with EPIC (EMR) - Ability to work onsite full time at 5003 COMMERCIAL CIRCLE CONCORD, CA - Ability to work Monday – Friday, 8:00AM - 4:30PM PST Preferred Qualifications: - 1 years of healthcare customer service experience - Experience with NICE - Experience with health plan terminology - Hospital customer service experience - Physician customer service group experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.74 - $31.63 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED

Keywords: Optum, San Jose , Complex Customer Care Representative (3 Days Left), Healthcare , Concord, California