Field Service Technician/Engineer - Lab Units
Company: Orion Talent
Location: San Jose
Posted on: September 28, 2024
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Job Description:
Title: Field Service Technician/Engineer - Lab Units
Location: San Jose, CA
Travel: Primarily local within the SF east bay area
Compensation: $80K - $90K+ annualized salary DOEQ
Benefits: Medical, dental, and vision coverage. Various FSA and
insurance plans are available. PTO and company-designated holidays.
Uniform, service vehicle, and tools provided.
Vaccine Requirement: N/A
Position Details:
Field Service Technicians work in the field, traveling to customer
locations to provide service, maintenance, and installation. They
use their technical skills to troubleshoot issues when they arise
to keep the customer's equipment functioning properly. A Field
Service Technician not only ensures the equipment is installed and
working properly, but also manages customer relationships to boost
customer retention and satisfaction, which ultimately boosts the
company's profitability.
We are looking for a self-starter Field Service Technician to
deliver the desired customer service experience for our clients.
The goal is to drive service success that improves customer
satisfaction, maximizes customer retention, and ensures the
customer / business relationship remains favorable. The Lab Units
Technician is a mid -level position in the Water Purification
Industry. At the company we strive to offer competitive pay and
many additional benefits. We've got Kaiser Permanente medical. The
person in this position will provide front line customer service
for our customers. Customer service skills are paramount to success
in this role. This role has several physically demanding
requirements such as working in tight spaces, lifting, stooping,
squatting and requires repetitive movements.
Functions:
Installing or upgrading equipment maintained by the company in
various field locations
Configuring lab unit line ups and component placement during and
after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Documenting installation, service, and repairs
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
Managing the stock of replacement parts and equipment Ability to
work in small spaces
The agility to maneuver in and around in a small lab room
environment
Discuss potential issues with customers in a manner that keeps them
informed
Strong desire to be successful in the field service role
Produce timely and detailed service reports
Operate vehicle in a safe manner and maintain an excellent driving
record
Learn and maintain proficiency of the Customer Relations Management
Program
Follow all company's procedures and protocols
Cooperate with technical team and share information across the
organization
Must perform all other duties assigned by supervisors and managers
unless doing so would violate company policy or local law
requirements
Perform water analysis using instruments provided by the
company
Must be able to obtain forklift certification for operation in
company's warehouse
Education, Skills, and Abilities:
Navy Nuclear ELT or related work experience preferred
Proven ability to troubleshoot, test, repair and service technical
equipment with minimal supervision
Expect to be technically questioned and put through a verbal and
hands-on practical test demonstrating competency (they want actual
performers lip service technicians)
Be prepared to provide and discuss technical examples that you have
specifically performed
Excellent judgment in customer relations and managing company
resources
Exhibit high level of critical thinking ability
Customer-oriented and strong interpersonal skills
Strong verbal and written communication skills
Ability to work flexible shifts and to adapt to changing work
schedules, we can work with some school schedules
Strong desire to learn new skills and achieve results
Keywords: Orion Talent, San Jose , Field Service Technician/Engineer - Lab Units, Healthcare , San Jose, California
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