UX Designer / Researcher - (Remote) Innovation Lab
Company: Deloitte
Location: San Jose
Posted on: May 14, 2022
Job Description:
UX Designer / Researcher - Innovation Lab
Deloitte Human Capital
The Human Capital Offering Portfolio focuses on helping
organizations manage and sustain their performance through their
most important asset: their people. To stay in front, organizations
need to have real-time access to Human Capital insights, experts
and innovative technology solutions that are designed to not only
drive, but sustain and extend organizational performance and
engagement. Supporting the products and capabilities of the Human
Capital Offering Portfolio, our Asset Shop is full of passionate,
energetic, and multi-talented engineers who are excited about
building the world's greatest personalized and business friendly
applications. Our high caliber engineering team is already making
their mark by developing on a variety of current
platforms/technologies - Java, MEAN, LAMP, Amazon AWS/EC2, Content
Management and Publishing, Vertical and Enterprise Search,
Multimedia, Blog, Web Analytics and SEO. Soon all of the services
will be available on mobile smartphones, iOS and Android tablet
devices, followed by implementation of a highly sophisticated and
scalable SaaS platform.
We are looking for a UX Researcher to join our product team and
help us continue to set the design vision for business applications
used by Deloitte Human Capital clients and practitioners. This role
will participate in key solutions within an existing product line
and help develop new products. This person will be expected to work
closely with asset managers, UX and UI design peers, and
engineering teams. This role requires a self-starter, with strong
communication skills, who enjoys collaboration across disciplines
and who is passionate about communicating the user's voice and
incorporating it throughout the product design process.
Work You'll Do:
- Define and deliver research and testing plans across multiple
workstreams, including goals of the research, timelines,
participant segment, and core activities to perform
- Help establish and communicate design best practices utilized
by the team
- Perform competitive analysis to help set benchmarks and gain a
view
- Execute on research plans, performing a variety of quantitative
and qualitative activities including (but not limited too)
interviews, surveys, moderated and unmoderated user tests, card
sorts, and focus groups
- Work with UX designers to translate findings into lo-fidelity
designs of potential solutions
- Create and deliver a variety of user centered deliverables such
as user personas, user journeys, empathy and affinity maps
- Moderate and facilitate qualitative activities such as
stakeholder interviews, 1:1 user tests
- Define research best practices, advocating for efficient
processes to help us with the capture and analysis of
information
- Draft screeners and scripts so the ideal participants are
included in the studies
- Prepare and present research finding reports to relevant
stakeholders, focusing on actionable takeaways to help drive next
steps and roadmap considerations
- Represent the voice of the user(s) in business and product
conversations and decisions
- Present, articulate, and sell ideas and recommendations to
asset management and business stakeholders
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Human Factors,
User Experience Design, Information Science or Computer Science or
other related fields
- 3+ years of end-to-end design experience in the software
product space
- 3+ years experience with User Research methods such as
Usability Testing, Concept Testing, User Interviews, Unmoderated
Remote Studies, User Surveys, Prototype Testing
- 2+ years experience leading design workshops and requirements
gathering with stakeholders
- Must be legally authorized to work in the United States without
the need for employer sponsorship, now or at any time in the
future.
- Travel up to 15% (While up to 15% travel is a requirement of
the role, due to COVID-19, non-essential travel has been suspended
until further notice.)
- Pervious work examples needed: Examples of User Research Study
Plans, Scripts & Findings Reports/Presentations, Workflows and
Personas, Wireframes, Interactive Prototypes
Preferred Qualifications
- Contextual Inquiry, Heuristic analysis, Competitive Analysis &
Benchmarking etc.
- Experience Moderating both In-Person and Remote Study Sessions
and synthesize into quality, actionable findings
- Ability to build personas & user journeys that demonstrate
learnings from research studies. (experience designing workflows
and wireframes is a +)
- Experience working with UX design teams focused on building
business tool products
- Organized and able to juggle multiple projects with varied
deadlines
- Desire to learn and evolve as technology and user trends
change
- Aware of and attentive to the details, but always cognizant of
the bigger picture
- Experience working in an agile/lean UX environment a +
- Remote - US, New York, San Francisco, San Jose, Parsippany,
Stamford, Rosslyn, Los Angeles, Boston, McLean, Seattle, Orange
County, Washington DC, Austin, Chicago, Dallas, Houston, Denver,
Philadelphia, Minneapolis, Sacramento, Baltimore, San Diego,
Atlanta, Charlotte, Detroit, Miami, Orlando, Mechanicsburg,
Pittsburgh, Tampa, Kansas City, Cleveland, Cincinnati, Phoenix,
Indianapolis, St. Louis, Tallahassee, Nashville, Memphis
Keywords: Deloitte, San Jose , UX Designer / Researcher - (Remote) Innovation Lab, Healthcare , San Jose, California
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