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Business Operations Manager

Company: Cisco
Location: San Jose
Posted on: November 11, 2019

Job Description:

Business Operations Managers improve processes and increase efficiency through technology, strategy, and analytic solutions. With interpersonal and project goals guiding the way, business operations managers are meticulous in their documentation and evaluation of potential solutions always working to bridg the gap among departments to identify improvements in productivity and return on investment. Who you'll work with You will work cross-functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming Cisco by developing and implementing analytic models and intelligent automation to drive us toward a data-focused digital organization. Our team, Digital Lifecycle Journeys (DLJ) expertise makes us uniquely qualified to address the evolving expectations of today s connected custome and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experience throughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This, in turn, drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners. Who You Are * Oversee the analysis and project management of potential opportunities, assessing markets, and developing options for use in new market initiatives * Work with various program leads and team members to actively exchange information and conduct interlock sessions to ensure dependencies and overlaps are addressed * Ensure operational readiness is achieved for new offers, capabilities, and systems * Define, validate, and enhance end-to-end operational processes with data- driven recommendations * Work with development teams to implement frameworks for continuous measurement and reporting, metrics analysis, root cause analysis, and corrective actions * Consulted to build dashboards, reports, and dimensional models, including both ad-hoc and pre-defined reports that can be consumed by key partners in the organization * Develop the vision, strategies and/or tactics while providing leadership in the definition and implementation of specified projects and programs * Provide technical guidance and consultation services to partners * Experience in Customer Facing environment We are seeking high-energy and qualified candidates who possess the following skills and experience * Minimum Bachelor s in Management Information Science, Mathematics, Engineering, Statistics, Finance or Business * 4-6 years of experience working with very large datasets * Knowledge of operations management * Exceptional communication skills, both written and verbal * The ability to interpret business performance data * Preferred PMP certification and familiarity with SQL, Python, Tableau, Looker Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (30 years strong!) and onl hardware, but we re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box! But Digital Transformation is an empty buzz phrase without a culture allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots? That s cool.

Keywords: Cisco, San Jose , Business Operations Manager, Executive , San Jose, California

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