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VP Account Management, Remote

Company: Automatic Data Processing, Inc.Orporated
Location: San Jose
Posted on: May 19, 2019

Job Description:

Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. Location: Remote position. Discover your potential with Direct Travel! #DTCareers Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our customers and deliver innovative solutions. Direct Travel is one of the most respected travel management companies providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.. See what it's like to work at Direct Travel! Follow us on Instagram Facebook Linkedin Twitter Glassdoor. As a key member of the West Region Account Management team, the VP Account Management will be responsible for achieving revenue objectives through client engagement and team leadership. You will be responsible for overall management and daily operations of the account management team while providing cross-functional, strategic direction for client success, retention, organic growth and global expansion. The successful candidate will be given the opportunity to utilize their proven operational and people skills to significantly contribute to the overall corporate strategy and company success.. You will work closely with the West Region Sales and Operations teams and report to the President of the West Region.. Responsibilities:. Proactively engage with clients to ensure core deliverables are being met, identify potential gaps and make improvements where needed. Develop and improve scalable and repeatable processes to create internal efficiencies and maximize available resources. Serve as the primary liaison with the account management team and other key stakeholders throughout the organization. Promote success through accountability and communication tools and metrics. Increase revenue within client base, develop long-term, loyal client relationships and negotiate terms to position the company to deliver outstanding services. Define and lead retention, margin enhancement and expansion strategies, regionally and globally. Drive collaboration with cross-functional teams to meet and exceed business objectives, product/service development initiatives and customer experience improvements. Oversee assigned account P&L reporting. Create high performing teams through selection, professional development and performance management. Ensure the team has the skills and tools needed to exceed goals. Ensure Account Management team is communicating to our customers proactively, professionally and strategically. Collaborate with customer solutions team to ensure accurate and complete on-boarding of new clients and lanes, including the appropriate assignment of an account management team. Drive service enhancements by working with operational management and our internal and external partners. Other special projects and duties as assigned. Basic Qualifications:. BA/BS degree. Minimum five years of operations and management experience in the travel industry. Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability. Ability to maintain good balance of strategic vision and tactical implementation. Exemplary communication skills and the ability to effectively interact and influence at all levels. Proficiency with MS Office software. Acute analytical skills and the ability to engage appropriate colleagues to solve problems quickly and accurately. Strong time management and organizational skills. Proven track record of operational excellence with the ability to bring clarity to complex and ambiguous situations to drive understanding and proper execution. Preferred Qualifications:. Ability to travel up to 30%. Multi-national experience, working with EMEA, Asia and LATAM countries, a plus. Client life cycle management experience. High level of dynamism, drive, and energy - team player. Our Employee Benefits and Perks:. Health Plan options. Vision, Dental and Life Insurance Plans. Fitness membership discounts. Employee Reward and Recognition Program. Training and development opportunities. 401k and employer contribution. Travel perks, including dedicated travel teams to book discounted travel. Employee discount programs, including pet insurance. Employee referral bonus. Direct Travel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Generous PTO + HolidaysPlus more!

Keywords: Automatic Data Processing, Inc.Orporated, San Jose , VP Account Management, Remote, Executive , San Jose, California

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