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Assistant Sales Manager

Company: Carriage Services
Location: Richmond
Posted on: June 19, 2018

Job Description:

Unit Leader-Advanced Planning

At Carriage Services, Inc., we are committed to being the most

professional, ethical, and highest quality funeral and cemetery service

organization in our industry. It is our

belief that the right quality of staff provides the necessary foundation to

fuel our high performance culture and allows us to be the best at serving the

needs of client families and communities nationwide.

Job Description

The Unit Leader over Advanced Planning is accountable for

providing support and guidance to the advanced planning sales team, creating

and driving pre-need sales strategies, and ensuring services run smoothly and

that the expectations of our client families and their guests are exceeded.



  • Actively

    provides supervision, coaching, and guidance to sales staff, making

    recommendations to management regarding performance, coaching,

    disciplinary action, and termination, when necessary.




    • Coordinates

      schedules of outside sales team with the Sales Manager.
    • Establishes

      a professional relationship with client families to ensure all needs are

      being met.
    • Meets

      with client families to resolve sales issues or problems.
    • Ensures

      all arrangements are in compliance with

      all relevant state and industry regulations and in accordance with company

      policies and procedures.

    • Leads

      team by example in the areas of sales activity and sales volume.
    • Meets with client families on a pre-need

      basis to ensure that they are presented with all options pertaining to

      interment, cemetery property, and related merchandise and services.

    • Represents the company in a professional

      and caring manner, maintaining a professional personal appearance and

      employing honesty, integrity, and ethical methods of performing duties.
    • Develops new prospects and

      community-based contacts.
    • Maintains positive and proactive

      communication and cooperation with all departments to ensure a smooth

      service process for the family.
    • Attends services and visitations for

      client families whenever available to foster relationships, ensure

      excellent service, and develop potential referrals.
    • Ensures team completes required

      paperwork, insuring proper internment and compliance with all relevant

      state and industry regulations.
    • Makes presentations at the business

      location, at client family homes, and at public community events

      highlighting merchandise, services, and the benefits of pre-need

      arranging.
    • Actively participates in all required

      location and company training initiatives.
    • Reports all progress to the Sales

      Manager as directed, completing and submitting all required reports in a

      timely manner.




      • Consistently meets or

        exceeds company Standards in revenue generation in order to maintain

        employment and benefits eligibility status.
      • Complies with all company

        procedures for customer service when dealing with families, handling

        complaints, completing post-interment service activities, and performing

        other duties necessary to ensure quality service levels.
      • Protects confidentiality of

        company and client family information, including sales and marketing

        programs and materials, names and addresses of client families and

        employees, and other related information.
      • May be required to assist in loading and unloading of supplies,

        equipment, and/or merchandise.
      • Identifies and remedies all hazards at location and on

        grounds.
      • Performs other duties as assigned.


        Requirements



        • High

          School Diploma or equivalent.
        • College

          degree or some college preferred.
        • Proven track record of success in inside sales production

          strongly preferred.

        • May

          require the possession (or ability to obtain) an insurance license as

          required by applicable law.
        • Valid

          state-issued driver's license in good standing and acceptable driving

          record.
        • Basic

          overall computer proficiency.
        • Ability to read and interpret company

          policies, procedures, contracts, insurance documents, and pricing

          structures or list.

        • Ability to effectively work and develop

          sales leads and referrals from recognized sources and approved

          methods.



          • Ability to

            compute discount, interest, profit, and loss; commission, markup, and selling

            price; and ability to calculate surfaces.





            • Effectively utilizes all sales training

              and techniques to fulfill production requirements.

            • Effective and professional communication

              skills, with an emphasis on verbal skills and is able to resolve and

              respond to issues in a professional manner.

            • Ability to empathize with client

              families and their guests and demonstrate tact and patience in emotionally

              charged situations.

            • Ability to rapidly assess the needs of

              client families and quickly adapt to changing circumstances.

            • Ability to be proactive and willing to

              take initiative in all circumstances.
            • Attention to detail and follow-through.
            • Tactful and professional when dealing

              with complaints or dissatisfaction with service or merchandise.

            • Ability to train and energize staff.

              Company Overview

              Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. Headquartered in the vital, thriving city of Houston, Texas, Carriage is reaching out to care for families in diverse

              communities throughout the country. Carriage Services is changing the face of

              the funeral and cemetery industry in the United States. We invite you to be a

              part of this sweeping change. Carriage Services is an equal opportunity

              employer.

              Keywords: Carriage Services, San Jose, Assistant Sales Manager, Executive, Richmond, California

              Click here to apply!

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