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Program Manager-EIH Arena

Company: HomeFirst Services of Santa Clara County
Location: San Jose
Posted on: May 26, 2023

Job Description:

Position: Program Manager

Location: EIH Arena / San Jose

Employment Type: Regular Full Time, Exempt

Compensation: $91,350/Yearly

Program Summary:

Emergency Interim Housing (EIH) Arena Program

The EIH Arena Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. Our EIH Arena program is an adult-only, referral-based program that provides onsite comprehensive support services. Each program participant will have access to a private unit with restroom, shower, and furnishings. The goal of EIH Arena is to assist all program participants with transition from EIH into permanent housing.

The Program Manager will oversee HomeFirst's case management and support services in Emergency Interim Housing programs within the Emergency Housing Division. The EIH Arena program will consist of a team that includes Resident Advocates, Case Manager, Housing Specialist, Community Engagement Coordinator, and Clinician.

The Program Manager will report directly to the Director of Interim Housing Director within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are unhoused and seeking immediate temporary housing or shelter options. Under the guidance of the agency's Director of Interim Housing and Vice President (VP) of the Emergency Housing Division, the Program Manager will oversee the EIH Arena Program located at 817 The Alameda in the City of San Jose.

In partnership with the Director of Interim Housing, the Program Manager will support in planning, design, and implementation of the EIH Arena Program and will promote performance outcome metrics for all sites assigned and all aspects of program oversight and implementation within their department.


The Program Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

The needs of the 24/7 operations, programs, community partners, and population may compete, and the Program Manager is skilled in mediating conflicting demands and de-escalation. They are a professional agency representative and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing severe mental illness or may be intoxicated.

HomeFirst is a culturally diverse company in a similarly diverse community, and the Program Manager desires to work with people from various social and economic backgrounds. To that end,

the Program Manager cultivates a connected and mutually supportive team.


  • Drive fulfillment of agency mission metrics within the assigned team
  • Reinforce principles of Housing First and Harm Reduction in supervision, meetings, and with external partners as appropriate
  • Participate in program design and development
  • Participate in the development and upkeep of a program operations manual
  • Participate in creating policies and procedures
  • Recruit, hire, and supervises program staff
  • Provide regular one-to-one supervision with team members
  • Facilitates Provider and Property Management weekly meetings, check-ins
  • Assist in training program staff
  • Ensure the location is fully staffed (during hours of operation)
  • Foster a safe, clean, and peaceful environment at the site
  • Coordinate activities with external partners as necessary
  • Ensure program staff adhere to program goals, objectives, and practices
  • Provide tracking and reporting for the project
  • Initiate and participate in outreach activities as necessary
  • Leads/facilitate large group meetings and discussions for both program participants and community stakeholders
  • Respond to community and participant concerns regarding site or program participants
  • Work in partnership with volunteers to foster community involvement
  • Ensure facilities are effectively managed, including the upkeep of the grounds
  • Ensure contracted partners fulfill agreed-upon duties
  • Secure all necessary supplies for operating the site
  • Ensure program participant enrollments, assessments, intakes, and other client documentation is completed and properly kept.
  • Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities.
  • Make timely and accurate decisions in emergencies or crises with awareness of the need for the safety of all participants, staff, or volunteers involved.
  • Know and follow agency and program policies and procedures
  • Shadow multiple shifts, including swing and/or grave shifts, to gain insight and identify areas for program improvement
  • Other duties as assigned This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community.
    • The Program Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.
      • The Program Manager is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with developed business acumen.

        Minimum Qualifications:
        • Bachelor's degree in social services or related field (Bachelor's degree may be substituted by four years of social services experience, in addition to the requirements below.
        • Lived experience OR understanding of and sensitivity to the needs of the unhoused population
        • Experience developing relationships with community partners, including public and private organizations and agencies.
        • Fluent in Microsoft Office Suite
        • Candidates with previous experience serving the unhoused and low-income populations are preferred
        • Bi-lingual capabilities are a plus Other:
          • Able to perform sedentary work;
          • Able to lift up to 30 lbs. on occasion;
          • Ability to use keyboard and read computer screens for extended periods;
          • Able to stand/sit for extended periods, kneel, reach, and bend related to the completion of duties; Benefits of joining the HomeFirst team
            • Professional growth opportunities within the organization
            • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
            • 401k match up to 4%
            • 11 observed Holidays
            • Generous PTO accrual begins with 120 hours annually and increases with tenure
            • 4 hours of Community Engagement provided annually
            • Access to our Emergency Assistance Program (EAP) services
            • Pet Insurance options available About HomeFirst Services:

              Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

              HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park - all of Santa Clara County as well as southern San Mateo County.

              Services include:
              • Homelessness prevention
              • Emergency and cold-weather shelters
              • Comprehensive Veterans' Services
              • Rapid Rehousing programs
              • Bridge Housing Communities
              • Emergency Interim Housing
              • Affordable permanent housing
              • Permanent Supportive Housing
              • Street-based outreach

                HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

                HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

                HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

Keywords: HomeFirst Services of Santa Clara County, San Jose , Program Manager-EIH Arena, Executive , San Jose, California

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