Council Community Relations - Customer Service Specialist/Manager (Mayor's Office)
Company: Santa Barbara Business College
Location: San Jose
Posted on: May 24, 2023
Job Description:
Job Description - Council Community Relations - Customer Service
Specialist/Manager (Mayor's Office) (2300415) Council Community
Relations - Customer Service Specialist/Manager (Mayor's Office) -
( 2300415 ) About the Department The City of San Jos--, the Capital
of Silicon Valley, is one of the nation's best managed cities and
one of the top ten cities in which to live, work and do business.
Moreover, San Jos-- is the center of cultural government and
economic activity for the region. -The employees of the City of San
Jos-- have embraced the following values: Integrity, Innovation,
Excellence, Collaboration, Respect and Celebration. The San Jos--
City Council consists of ten Councilmembers elected by district and
a Mayor elected at-large, each for four-year terms. The Mayor and
Council are responsible for representing the residents of San
Jos--, providing accountability, reviewing public policy and
programs, and adopting those policies which best meet the needs of
the residents, visitors, and businesses in San Jos--. Positions &
Duties Per the City's - COVID-19 Mandatory Vaccination Policy , the
City requires all employees starting on or after February 11, 2022
to provide proof of vaccination as a condition of employment absent
a documented medical and/or religious exemption. Proof of
vaccination means that employees are required to be "up-to-date"
with regards to the COVID-19 vaccine. Consistent with the Santa
Clara County Public Health Order issued on December 28, 2021 ,
"up-to-date" means that employees are required to be vaccinated
with the entire recommended initial series of a COVID-19 vaccine
(two doses of the Pfizer, Moderna or Novavax COVID-19 vaccine or a
single dose of the Johnson & Johnson COVID-19 vaccine). - Please
note that applications are currently not accepted through CalOpps
or any other third-party job board application system. To apply,
applicants must complete an application via the City of San Jose's
website at - http://www.sanjoseca.gov/citycareers . The total
salary range for the Council Community Relations-Customer Service
Specialist/Manager position (classification could be Council
Community Relations Coordinator - Unclassified, or Council
Community Relations Director - Unclassified) is $58,631.04 -
$109,791.76. This amount includes an approximate five percent (5%)
ongoing non-pensionable pay. The actual salary shall be determined
by the final candidates' qualifications and experience. The Office
of Mayor Matt Mahan is seeking a highly qualified professional with
a passion for community to serve as a member of the Mayor's
Neighborhood Outreach Team as a full-time Community Relations/
Customer Service Specialist/Manager. The position will represent
the Mayor's Office at community meetings, communicate neighborhood
priorities, make recommendations, and develop action plans for
meeting the Mayor's community relations objectives.
Responsibilities for this position may include, but are not limited
to the following:
- Own the Mayor's brand within a particular community - his
visibility, reputation, responsiveness, neighborhood engagement,
and service to residents.
- Attend neighborhood, district, business or association meetings
and community events with the Mayor, and on behalf of the Mayor, to
gather information on resident concerns (requires availability on
evenings and weekends).
- Respond to constituent inquiries and policy questions with a
relentless focus on great customer service; mobilizes City
resources on behalf of residents.
- Develop and maintain positive working relationships with
neighborhood leaders, council offices, community organizations,
city staff, residents, small business owners, non-profit
organizations, and government agencies.
- Prepare and advise the Mayor on talking points and local
issues, especially by providing hyper-local expertise.
- Research and prepare background information for the Mayor
relative to issues pending before the City Council.
- Coordinate beautification projects, cleanups and civic
improvements with neighborhood groups and City administration.
- Handle logistics for meetings, programs, or other civic
functions on behalf of the Mayor.
- Perform other duties of a similar nature or level as required.
Employees in this classification are not members of the classified
civil service and appointment would be on a contract "at-will"
basis and is for a specified period of time to be determined by the
appointing elected official and does not extend past the end of the
elected official's or appointing authority's term. Candidates must
be willing to work evenings and weekends on occasion, and as exempt
management employees, are not eligible for overtime compensation.
This unclassified position requires a disclosure of outside
investments, real property interest, income, and business
positions. Qualifications Minimum Qualifications: Any combination
of training, education, and experience that provides the knowledge,
skills, and abilities to advise and support the Mayor on matters of
constituent services, public policy, community outreach and
engagement, and communications. - Required Licensing: Possession of
a valid California Driver's license is required. Employment
Eligibility: Federal law requires all employees to provide
verification of their eligibility to work in this country. Please
be informed that the City of San Jose will NOT sponsor, represent
or sign any documents related to visa applications/transfers for
H1-B or any other type of visa which requires an employer
application. Desirable Qualifications: Council Community Relations
Coordinator (7676) Education: Typically requires a Bachelor's
degree or equivalent. Experience: Typically two or more years of
public or customer service, public relations, communications, or
recreation programming experience. Council Community Relations
Director (7678) Education: Typically requires a Bachelor's degree
in public administration, business administration, journalism,
public relations or related field Experience: Typically five or
more years of public or customer service, public relations,
communications or recreation programming experience. Experience
working for an elected official at the federal, state, or local
level or as a public or private sector manager is highly desirable.
A Master's degree in public or business administration; or a degree
in a technical field related to a municipal function is highly
desirable. The ideal candidate will offer the following abilities
and knowledge, as demonstrated in employment history or other
experience. We desire a well-rounded, dedicated, and enthusiastic
individual with a broad combination of skills and abilities. A
competitive candidate will possess all the following attributes:
- Knowledge of federal, state, and local rules and regulations
pertaining to municipal operations.
- Ability to provide administrative support to an elected
official, including coordinating appointments, meetings, and events
for the Mayor.
- Ability to plan, manage, and evaluate community relations
methods and events.
- Experience in public affairs, local government or political
offices is desirable (note, completion of a post-graduate degree or
a relevant fellowship/internship may be considered in-lieu of one
(1) year of professional work experience).
- Four (4) years' experience working in community/neighborhood
relations, or at least two (2) working for an elected official is
desirable.
- A strong communicator with exceptional verbal skills; Ability
to express ideas clearly and concisely, with both precision and
political and cultural sensitivity.
- A highly organized individual who demonstrates sound judgment
and extreme attention to detail, with the ability to effectively
prioritize and manage multiple tasks on tight deadlines.
- A "people person" who can relate to a diverse group of
individuals, and who has the ability to initiate, develop and
maintain productive relationships with a wide variety of
stakeholders, such as individuals, neighborhood, business, and
community organizations, as well as City staff, members of Boards
and Commissions and other constituencies.
- Proficiency in all Microsoft Office Tools (including Word,
Excel, PowerPoint and Outlook). In addition, oral and written
proficiency in Spanish and Vietnamese is highly desirable.
Selection Process The selection process will consist of an
evaluation of the applicant's training and experience based on the
application. Only the candidates whose backgrounds best match the
position will be invited to proceed in the selection process.
Additional phases of the selection process may consist of one or
more interviews. To be considered for this position, you must fill
out the online application on the City of San Jos-- website and
submit the following:
- Resume - Additional Information If you have questions about the
duties of these positions, the selection or hiring processes,
please contact amanda.wong@sanjoseca.gov. To learn more information
about City Benefits, click -here . - To learn more information
about Mayor and City Council, click -here . Link to -California
Equal Pay Act This position will remain open until filled and
applications will be reviewed continuously; therefore, we encourage
applicants to apply as soon as possible. - Please allow adequate
time to complete the application and submit before the deadline or
the system may not save your application. If your online
application was successfully submitted, you will receive an
automatic confirmation email to the email address you provided. If
you do not receive the confirmation, please email -
CityCareers@sanjoseca.gov -and we will research the status of your
application. -Please contact Human Resources at (408) 535-1285 or
via email at - Human.Resources@sanjoseca.gov -if you have any
questions.
Keywords: Santa Barbara Business College, San Jose , Council Community Relations - Customer Service Specialist/Manager (Mayor's Office), Executive , San Jose, California
Didn't find what you're looking for? Search again!
Loading more jobs...