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Lead Case Manager - ICMS (JR 3241)

Company: PATH (People As
Location: San Jose
Posted on: March 19, 2023

Job Description:

JR 3241ICMS Lead Case Manager - Scattered SiteLos Angeles, CA 90004Salary: $44,000-$64,350Full TimeExempt
PATH is seeking candidates excited about making a positive impact in the lives of others to join our SHS Program under the ICMS division as a Lead Case Manager. -
ABOUT OUR SUPPORTIVE HOUSING SERVICES Our Permanent Supportive Services (PSS) programs provide case management services in a Permanent Supportive Housing (PSH) setting to individuals who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Services are centralized and provided to clients living on-site to ensure ease of access to the resources necessary for long-term housing stabilization, improving their quality of life and community integration.
WHAT IS A LEAD CASE MANAGER?The Lead Case Manager will work in a permanent supportive housing (PSH) setting (low-barrier, high tolerance) to provide case management services for tenants that may have a variety of complex health, functional, and social needs. As a Lead Case Manager V, this position will be required to serve as the point of contact for specified funders, provide support/training to new case management staff, facilitate trainings on behalf of PATH, coordinate and train volunteers/interns, and/or oversee specific administrative functions of the PATH PSH Program. Responsibilities include:
Case Management Oversight -

  • Support onboarding and provide guidance to new ICMS case managers
  • Oversee all phases of participant services including screening, intake and enrollment, case management, and exit and follow-up processes
  • In collaboration with on-site Program Manager, assign and adjust tasks and on-going assignments in accordance with programmatic needs
  • Co-lead staff meetings, case conferencing and the development of action plans to resolve case-specific issues impeding client progress, as needed
  • Serve as site proxy for the disbursement of site and client assistance funding as needed for the program.
  • Provide direct services to a small group of participants as necessary to support their needs and the needs of the program as a whole

    Program Administration

    • Present regularly monitored data and program outcomes to the Program Manager
    • Ensure that all program data is accurate and entered the required program documentation system as contractually required
    • Conduct employee performance management such as corrective action planning for direct report staff in collaboration with supervisor
    • Supervise and work in collaboration with clients and case managers on the development of individual housing plans to help clients reach their goals
    • Ensure proper documentation of site financial spending and storage of reimbursement receipts according to department and agency policies
    • Participate and/or present at local meetings with community partners

      Documentation -

      • Ensure, maintain and execute documentation standards as set forth by the program contract and PATH polices, including maintaining compliance with HIPAA policies and practices
      • Complete and ensure the completion of progress notes and service entry on every contact with clients or collateral contacts by 5 pm the next business day
      • Complete and ensure the completion of intake, assessment and service plans in coordination with the client and within the documentation standards set for the by the program contract and PATH

        WHAT YOU BRINGWe're looking for candidates that:

        • Excellent leadership skills with a hands-on, lead-by-example work style -
        • Ability to maintain and execute confidential information according to HIPAA standards
        • A high level of tolerance and understanding for individuals who present for services with urgent and multiple case management and health needs
        • Ability to work effectively independently and as part of a team
        • Mature, professional judgment and the ability to effectively cope and resolve immediate conflict or crisis situations


          • HMIS Experience
          • Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations. -

            MINIMUM QUALIFICATIONSFor this role a candidate must:

            • Demonstrated knowledge of and experience with case management techniques such as critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
            • One (1) years of experience in healthcare, case management, homeless services or working with vulnerable populations and a social work/mental health related BA. -

              MANDATORY REQUIREMENTSRegardless of qualifications, candidates must:

              • Have employment eligibility verification
              • Be able and willing to work flexible hours which may include evenings or weekends
              • Have or be able and willing to obtain CPR/First Aid training
              • Provide proof of full COVID-19 vaccination
              • Successfully complete the following as a condition of hire:

                • Tuberculosis Test
                • Background Screening
                • Drug Test

                  DRIVINGDriving is an essential function of this position. To meet the employment requirements for this role, all candidates must: -

                  • Have reliable transportation
                  • A valid driver's license
                  • Proof of insurance and ownership for personal vehicles used during work duties
                  • The ability to qualify for PATH's insurance coverage

Keywords: PATH (People As, San Jose , Lead Case Manager - ICMS (JR 3241), Executive , San Jose, California

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