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Senior Director, Change Management

Company: Cisco
Location: San Jose
Posted on: March 19, 2023

Job Description:

Role & Responsibilities

In this highly visible role as Recurring Revenue Transformation (RRT) Change Management Lead, you will be required to:

  • Ensure the effective engagement of key partners from every part of the world; act as lead in assigned initiatives.
  • Assisting with and conducting change impact and risk assessments for all RRT changes
  • Lead the team in the creation of Change Management contents, collaterals, videos, infographics.
  • Lead key discussions, workshop and manage stakeholders' expectations.
  • Measure efficacy and satisfaction of collaterals and usage adoption
  • Developing/maintaining a Stakeholder Matrix to be used for strategic engagement planning and communications.
  • Coordinating operational activities as advised
  • Developing positive relationships with leadership to ensure people, programs and communications remain aligned with business priorities and outcomes; relationship building, and maintenance is key to this position.
  • Act as an advisor, assist in facilitating effective decision making, coordinate the execution of critical initiatives, ensure staff issues are addressed accurately, efficiently, and judiciously.
  • Act as a point of contact for leadership, management, employees, and project team
  • Helping to facilitate the timely completion of high-quality results; hold self and others in staff accountable for outstanding results
  • Tracking and reporting on key metrics, where applicable. Set up clear and concise reporting to be shared on a regular basis.
  • The ability to be creative and work within the gray area without direction is encouraged. Be confident.

    Required Skills and Experience

    • At least 8 years of change management experience
    • Leadership skills with 5+ years of demonstrated ability leading teams
    • Familiarity with Change Management Methodologies (ADKAR, Next Generation Change Leadership, Kotter, etc.)
    • Experience with Training Development (eLearning, Workshops)
    • Excellent verbal & written communication and interpersonal skills.
    • Must be able to take complex, technical information and make it easy to follow for executive and technical audiences.
    • Expert senior leadership presentation skills
    • Experience and knowledge of program management and change management principles, methodologies, and tools.
    • Proficiency in Microsoft Office applications including SharePoint, Word, PowerPoint, Outlook, Excel
    • Ability to thrive in a team environment and in a large organization with thousands of collaborators located around the world.
    • Must actively seek feedback from stakeholders to ensure results meet requirements and feel comfortable making as many changes as needed to meet requirements.
    • Must understand and explain highly sophisticated information and think about a procedure or product in the way that a stakeholder would think about it.
    • Ability to establish and maintain positive relationships & collaborate effectively.
    • Strong project management skills specific to the planning and implementation of change management results

      Desired Skills

      • Prosci Change management Certification and/or other ACMP recognized certification desired.
      • Marketing experience
        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

        Why Cisco?

        #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

        Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

        We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

        We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

        So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

        Message to applicants applying to work in the U.S.:

        When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

        U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

        Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, San Jose , Senior Director, Change Management, Executive , San Jose, California

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