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Customer Experience Product Manager

Company: Cisco
Location: San Jose
Posted on: March 19, 2023

Job Description:

What You'll Do

Customer Experience (CX) is seeking a Product Owner who is passionate about solving customer problems and crafting experiences that are elegant and effective. This individual will drive product strategies and define the vision & requirements for our Insights & Analytics products. They will own, drive and build extraordinary customer experiences throughout the lifecycle. The ideal candidate is customer-centric, continuously demonstrating strategic & analytical abilities and is laser-focused on executing at scale. In this role, you partner with diverse, geographically dispersed, cross-functional teams to lead, execute and deliver results.

Additional responsibilities

  • Define product vision, strategy and feature roadmap by working with cross-functional teams (Product Strategy, business units, Sales, customer experience delivery, partners, program, product management, development, UX).
  • Build detailed business and technical product requirements, scope and release plans.
  • Think strategically and creatively to gain product and customer feedback. Drive market research, competitive analysis and business metrics to advise direction.
  • Drive product development & backlog to build end-to-end solutions with a team of world-class engineers and designers.
  • Capture customer, partner, sales, delivery feedback and key metrics to continuously improve product features and performance.
    Who You Are
    • Combination of an MBA with an undergraduate degree in Computer Science, Engineering or related technical field
    • 6+ years' experience in product management, product development or architecture design with a focus on Cloud/SaaS products. AI Experience desirable but not required.
    • Experience working with customers, technical teams, and management to collect requirements, describe software product features and technical designs
    • Mastery of technical concepts and system-design, ability to participate in technical discussions and help make technical trade-offs.
    • Experience using Agile Methodologies and Tools
      Why Cisco

      #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering a broad future for all.

      We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

      But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, ambitious steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

      Message to applicants applying to work in the U.S.:

      When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

      U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

      Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, San Jose , Customer Experience Product Manager, Executive , San Jose, California

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